AI Summary
TripleTen Indonesia is seeking a Customer Onboarding Specialist to ensure seamless start processes for new customers. The ideal candidate will have strong communication skills, problem-solving abilities, and experience working with customers. This role requires a high level of autonomy and responsibility.
Key Highlights
Ensure customer onboarding process
Communicate with customers
Problem-solving skills
Key Responsibilities
Make sure all new customers are involved in their start process
Check information about payments and make sure each customer has all the needed accesses for the learning process
Help in the first week after course start date activating silent students
Technical Skills Required
Benefits & Perks
100% remote full-time collaboration
600-700 USD gross per month
Friendly and professional team
Nice to Have
Experience working with Hubspot, Jira, Discord, Callgear, Slack
Job Description
Description
TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.
We aim to provide our students with a seamless start to their learning journey, ensuring they are fully prepared and motivated before their course begins. We are looking for a Customer Onboarding Specialist to help us achieve these goals.
Please submit all resumes or CV's in English.
What You Will Do
- Make sure that all our new customers will be involved in their start process.
- Some of our students may require some additional attention, it means that will be necessary to call and let them know that they are not alone and we are always ready to help them to start this new chapter in their career life.
- Check information about payments and make sure that each customer will have all the needed accesses for the learning process.
- Help in the first week after course start date activating silent students.
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- Enjoy to communicate with people massively.
- Work based on results (each customer has to start their course).
- Strong problem-solving skills and the ability to think critically under pressure.
- English on B1 level.
- Fluent Portuguese.
- Experience working with customers.
- Experience working with the next platforms is a plus: Hubspot, Jira, Discord, Callgear, Slack.
- High level of conflict resolution (ability to listen and propose solutions).
- Autonomy and responsibility for each assigned task.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- 100% remote full-time collaboration.
- 600-700 USD gross per month.
- Schedule 4 - 8pm (Brazil).
- Friendly and professional team.
- Opportunities for growth and development.
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