Senior QA Lead

About the Role

Lab3 is looking for a detail-oriented, proactive QA Lead who can own quality across the full product lifecycle. You'll be the bridge between developers, clients, and stakeholders — making sure nothing ships that shouldn't, and that everyone stays aligned on what's happening and why. This role goes well beyond writing test cases. You'll manage release cycles, drive regression and sanity testing, create and manage Trello tickets from creation through resolution, and communicate directly with clients and shareholders on quality status, timelines, and risks.

You're not just finding bugs — you're enforcing standards. You bring enough technical background to understand what's happening under the hood across our stack (React, Node.js, TypeScript, Firebase/Firestore, Google Cloud, Netlify), and you use that context to write better tickets, ask sharper questions, and catch issues that surface-level testing misses. You understand that QA in a fast-moving team means balancing thoroughness with speed, and you know when to push back on a release and when to flag a known issue and move forward.

This is a full-time position with working hours of 9:00 AM – 5:00 PM EST, Monday through Friday. We follow the USA holiday calendar. Consistent availability during these hours is non-negotiable.

Excellent written and spoken English is a firm requirement. This role is communication-heavy — you'll be on calls with clients, writing status updates for stakeholders, and coordinating with developers daily. Candidates who do not demonstrate strong English proficiency will not be considered.

Requirements

QA expertise: regression testing, sanity testing, smoke testing, exploratory testing, end-to-end testing, and test plan creation

Release management: managing deployment lifecycles, coordinating release schedules, go/no-go decisions, and post-release validation across staging and production environments

Technical background: working knowledge of ReactJS, Node.js, TypeScript, Firebase (Auth, Functions, Firestore, Storage), Google Cloud, Netlify, and shadcn/ui

Ticket management: creating, triaging, and managing the full lifecycle of Trello tickets with clear reproduction steps, severity classification, and acceptance criteria

Stakeholder communication: direct experience communicating quality status, blockers, and risk assessments to clients, shareholders, and development teams

Strong written and verbal English; ability to document issues clearly and run client-facing calls confidently

Fast learner; able to ramp up on new product areas quickly and adapt testing strategies accordingly

Strong organizational skills; able to manage multiple testing efforts simultaneously without dropping context

Availability: 9–5 EST, Mon–Fri, US holidays

Nice-to-Haves

• Prior experience with healthcare or payments software (this product sits at the intersection of both)
• API testing experience using Postman or similar tools
• Twilio experience (SMS/voice workflows, delivery validation)
• EMR (Electronic Medical Records) system familiarity

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• Experience with HIPAA compliance testing and security-focused QA practices
• Familiarity with CI/CD pipelines and automated testing frameworks
• Experience writing or maintaining test documentation and QA runbooks

Benefits

• Company-sponsored Apple equipment: Mac mini (to start), monitor, keyboard, mouse, and webcam
• Up to four performance bonuses per year (minimum of one)
• Clear progression ladder with at least four advancement levels; no management experience required
• Competitive compensation
• Flexible time off and annual company retreat
• Fully remote, casual work environment with access to growth-focused tools
• Collaborative team culture with no micromanagement