Remote IT Support Technician (L1/L2) for Australian MSP

Remote IT Support Technician (L1/L2)

Australian MSP | Long-Term Remote Role | Philippines-Based

We’re a growing Australian-based Managed Service Provider supporting small and medium businesses that rely on us to keep their systems running smoothly. We’re looking for an experienced Remote IT Support Technician based in the Philippines who already understands MSP environments and wants a stable, long-term role—not a short contract or stepping stone.

This role suits someone who takes pride in good support, clear communication, and doing things properly.

Role Overview

• Fully remote position
• Supporting Australian SMB clients
• Working closely with a small, skilled MSP team
• Primarily L1/L2 service desk support
• Clear opportunity to grow your technical skills and responsibilities over time

You’ll be trusted to handle tickets independently while following established MSP processes and standards.

Key Responsibilities

• Handle service desk tickets via remote support
• Day-to-day Microsoft 365 administration (users, mailboxes, licenses, basic security)
• Basic networking and troubleshooting (DNS, VPNs, firewalls, connectivity issues)
• Endpoint support for Windows PCs and laptops
• Write clear, professional ticket notes and documentation
• Follow MSP workflows, procedures, and SLAs

Required Experience & Skills

• Previous experience working for an MSP (required)
• Strong spoken and written English — this is essential
• Experience using PSA / ticketing systems (HaloPSA strongly preferred)
• Solid knowledge of Microsoft 365, Azure AD, and Intune
• Able to work independently, manage time, and prioritise tickets
• Reliable internet connection and a quiet home workspace

We’re looking for someone who understands MSP pace, accountability, and client expectations.

Working Hours

• Philippines-based
• Aligned to Australian business hours (AWST)
• Stable and predictable schedule
• No rotating shifts or overnight work

What We Offer

• 100% remote work
• Competitive salary for the Philippine market (based on experience)
• Paid leave and Australian public holidays
• Ongoing training, mentoring, and career progression
• A genuine long-term role (not freelance or project-based)

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• A supportive team that values quality work over ticket volume

We invest in our people and aim to build long-term working relationships.

Who This Role Is NOT For

• People new to IT or still learning the basics
• Call-centre-only support backgrounds
• Job-hoppers or short-term contractors

This role is for professionals who want stability, ownership, and growth.

How to Apply

Please submit:

1. Your resume

2. A short video introducing yourself, covering:

• Your MSP experience
• The tools and platforms you’ve worked with
• Why you believe you’d be a good fit for this role

3. Email above to hr@elliotts.tech

Applications without both items may not be considered.

If you’re an experienced MSP technician looking for a stable, remote role with an Australian team that values trust and quality, we’d like to hear from you.