Monitor and support enterprise production environments across mainframe and open systems platforms. Troubleshoot production schedules and workflows, and partner with users and programming teams to resolve incidents and improve operational efficiency.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Agility Partners is seeking a qualified Support Engineer to support one of our banking clients in a fully remote, third‑shift role. This position is responsible for monitoring and supporting enterprise production environments across mainframe and open systems platforms. You will play a critical role in ensuring production schedules run smoothly, incidents are resolved quickly, and service level agreements (SLAs) are consistently met.
This opportunity is ideal for someone who thrives in a 24×7 operational environment and enjoys troubleshooting, monitoring, and continuous improvement in a high‑availability production setting.
A Little About This Gig
- Monitor, support, and troubleshoot production schedules and workflows across:
- Mainframe environments
- Open systems
- Server backup environments
- Triage and resolve operating issues, escalating appropriately to minimize downtime and meet SLAs
- Execute and enhance standard operating procedures (SOPs), checklists, and turnover logs to support audit and compliance requirements
- Partner with users, programming teams, and senior staff to:
- Resolve incidents
- Analyze recurring issues
- Improve operational efficiency and reliability
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The Ideal Candidate
- Undergraduate degree in a related field or 1–3 years of equivalent hands‑on experience
- Experience in monitoring and supporting production schedules or batch processing environments
- Working knowledge of automated scheduling tools, preferably IBM Tivoli or similar platforms
- Familiarity with backup software such as TSM or comparable solutions
- Exposure to multiple operating environments and technologies, including:
- Windows
- UNIX
- IBM Mainframe (MVS, JES2)
- Strong communication and interpersonal skills, with the ability to work independently on the third shift
- Dependable and flexible, with availability to work rotating weekends and holidays in a 24×7 environment
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Reasons to Love It
- Hands‑on experience supporting critical banking systems and enterprise production operations
- Opportunity to build deep technical and operational expertise across enterprise platforms
- Collaborative team environment focused on reliability, risk management, and continuous improvement
- Fully remote role with consistent third‑shift hours
Important Notes
- Shift: Monday–Friday, 3rd Shift (Midnight–8:00 AM ET)
- Schedule includes rotating weekends and holidays
- This is a third‑shift role only — night availability is required
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