Product Owner - Conversational AI and IVR Solutions
Drive meaningful change in digital healthcare engagement by leading Conversational AI and IVR solutions. Act as a bridge between business stakeholders and technical teams, owning the roadmap and translating business priorities into clear user stories. 5+ years of Product Owner and/or Project Management experience required.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Product Owner – Conversational AI / IVR
📍 100% Remote (Work from Anywhere)
Our Client, a leading U.S. healthcare organization, is investing heavily in platform modernization, AI-driven engagement, and customer experience transformation. They’re looking for a Product Owner who can take ownership of Conversational AI and IVR solutions that directly impact millions of users.
If you’ve led voice/chat automation products and thrive in a SAFe Agile enterprise environment, this is a high-visibility opportunity to drive meaningful change.
What You’ll Own
You’ll act as the bridge between business stakeholders and technical teams, leading products from concept through delivery.
Your focus will include:
- Owning the roadmap for Conversational AI and IVR initiatives
- Translating business priorities into clear, actionable user stories
- Managing backlog prioritization within a SAFe Agile framework
- Partnering daily with Development Teams and Scrum Masters
- Defining requirements and writing strong acceptance criteria
- Approving design decisions on behalf of the business
- Identifying product gaps and driving continuous improvement
- Communicating sprint value and outcomes during PI planning
- Monitoring product performance and recommending enhancements
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This role requires someone comfortable making decisions in complex environments with minimal direction.
What They’re Looking For
Required:
- 5+ years of Product Owner and/or Project Management experience
- 3+ years of technical experience
- Experience supporting Conversational AI and/or IVR technologies
- Experience working within SAFe Agile using Azure DevOps and/or Jira Align
- Strong passion for improving customer experiences
Preferred:
- Experience with IBM Watson Voice and/or Chat solutions
- Bachelor’s degree
- Six Sigma certification
Key Skills
Hard Skills:
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- Agile product development
- Requirements engineering
- Data analysis
- Human-centered design
- Strong business and technical acumen
Soft Skills:
- Clear and confident communication
- Stakeholder management
- Strategic thinking
- Risk identification and decision-making
- Ability to translate business needs into technical execution
Why This Role Stands Out
You won’t just manage tickets. You’ll shape the future of digital healthcare engagement by improving how users interact through voice and chat automation platforms.
This is a high-impact opportunity for a Product Owner who wants to lead meaningful innovation inside a large, evolving enterprise.
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