IT Service Manager

📄 Job Opportunity: IT Service Manager（Part-Time / Remote）– Singapore

Company: Sales Tips

Step into a flexible remote role where you can lead IT service excellence while enjoying work-life balance. Join a growing digital-focused company and make real impact by improving service quality and user experience.

As an IT Service Manager, you will oversee IT service delivery, ensure smooth operations, and continuously enhance service performance. You’ll act as the bridge between technical teams and business users.

• Manage end-to-end IT service operations and support processes
• Monitor service performance and ensure SLA compliance
• Handle incident, problem, and change management
• Coordinate with internal teams and external vendors
• Improve service efficiency and user satisfaction
• Prepare reports and provide insights for continuous improvement

• Experience in IT Service Management or similar role
• Familiar with ITIL framework or service management processes
• Strong problem-solving and communication skills
• Ability to manage multiple tasks and stakeholders remotely
• Responsible, proactive, and detail-oriented

• ITIL certification or related qualifications
• Experience with service management tools (e.g., ServiceNow, Jira)
• Background in cloud or infrastructure environments

• Type: Part-Time (Remote)
• Location: Singapore-based company
• Working Hours: Flexible
• Salary: Competitive + performance incentives

• 💻 100% Remote Work
• ⏰ Flexible Schedule
• 📈 Career Growth in IT Management
• 🌍 Exposure to International Teams

• This role is perfect for professionals who want to step into leadership in IT services while maintaining flexibility. You’ll gain valuable experience managing real-world systems and improving business operations.