AI Summary
Lead major upgrade cycles, troubleshoot complex platform issues, and guide junior developers. Ensure the health, performance, and integrity of a large multi-instance ServiceNow environment. Collaborate with customers, architects, and cross-functional teams.
Key Highlights
Lead major upgrade cycles
Troubleshoot complex platform issues
Guide junior developers
Key Responsibilities
Lead end-to-end execution of ServiceNow platform upgrades and monthly patching cycles.
Manage instance cloning, including scheduling, post-clone cleanup, and remediation.
Perform rigorous governance of Skipped Records, recommending whether to return to OOTB or retain customizations.
Ensure all release activities follow internal Change Request (CR) governance, preventing unauthorized or shadow IT deployments.
Design and implement high-quality solutions using Scoped Applications, ServiceNow Studio, and established platform best practices.
Support version-controlled deployments leveraging the Application Repository, update sets, CI/CD pipelines, AES, and multi-instance release strategies (Dev → UAT → Prod).
Conduct advanced Root Cause Analysis across performance issues, slow database queries, script failures, and systemic degradation.
Utilize ServiceNow diagnostic utilities including: Script Debugger, Background Scripts, Log Analytics, stats.do, Transaction Logs & All Active Transactions, Node and performance analysis tools.
Lead debugging of complex integrations: failed REST/SOAP calls, MID Server outages, OAuth/MFA/Mutual Auth authentication failures.
Act as a Release Manager for assigned customers, facilitating discussions and coordinating deployments across customer teams.
Participate in troubleshooting sessions with scoped app teams and customer developers, helping steer investigation and solutioning.
Communicate blockers, risks, and needed clarifications clearly to internal leadership and customer stakeholders (non-executive).
Technical Skills Required
Benefits & Perks
Full-time
Remote work
Secret clearance required
Nice to Have
Experience interacting with government customer leads during release cycles
Prior participation in multi-team troubleshooting across platform, scoped apps, and integrations
Exposure to AES, automated test frameworks, or CI/CD pipeline tools
Job Description
LightFeather is seeking a Senior ServiceNow Platform Engineer with deep expertise in platform upgrades, instance diagnostics, scoped application development, and enterprise integration support. This role requires a well-rounded ServiceNow professional who can ensure the health, performance, and integrity of a large multi-instance environment while collaborating directly with customers, architects, and cross-functional teams. In this senior-level position, you will lead major upgrade cycles, troubleshoot complex platform issues, guide junior developers, and serve as a Release Manager when required. This is a Full Time, Remote Position.
Location: Remote
Job Type: Full-time
Clearance Requirement: Secret clearance required
Responsibilities
Platform Upgrades & Environment Management
- Lead end-to-end execution of ServiceNow platform upgrades and monthly patching cycles.
- Manage instance cloning, including scheduling, post-clone cleanup, and remediation.
- Perform rigorous governance of Skipped Records, recommending whether to return to OOTB or retain customizations.
- Ensure all release activities follow internal Change Request (CR) governance, preventing unauthorized or shadow IT deployments.
- Design and implement high-quality solutions using Scoped Applications, ServiceNow Studio, and established platform best practices.
- Support version-controlled deployments leveraging the Application Repository, update sets, CI/CD pipelines, AES, and multi-instance release strategies (Dev → UAT → Prod).
- Interpret architectural designs and fill in technical gaps through independent critical thinking.
- Conduct advanced Root Cause Analysis across performance issues, slow database queries, script failures, and systemic degradation.
- Utilize ServiceNow diagnostic utilities including:
- Script Debugger
- Background Scripts
- Log Analytics
- stats.do
- Transaction Logs & All Active Transactions
- Node and performance analysis tools
- Lead debugging of complex integrations: failed REST/SOAP calls, MID Server outages, OAuth/MFA/Mutual Auth authentication failures.
Interested in remote work opportunities in Development & Programming? Discover Development & Programming Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- Act as a Release Manager for assigned customers, facilitating discussions and coordinating deployments across customer teams.
- Participate in troubleshooting sessions with scoped app teams and customer developers, helping steer investigation and solutioning.
- Communicate blockers, risks, and needed clarifications clearly to internal leadership and customer stakeholders (non-executive).
- Mentor junior developers and provide technical direction when necessary.
- Offer platform improvement recommendations to architects and team leadership.
- Communicate proactively, clearly, and professionally in customer-facing environments.
Platform Engineering Expertise
- Upgrade Mastery: Led 2–3+ full platform upgrade cycles in enterprise environments.
- Diagnostics: Mastery of ServiceNow troubleshooting tools (Script Debugger, Background Scripts, logs, analytics, monitoring).
- Development: Expert-level understanding of Scoped App architecture, ServiceNow Studio, and best-practice coding.
- Release Engineering: Strong experience with Application Repository, update sets, version control, and multi-instance deployments.
- Proficiency with:
- IntegrationHub
- REST/SOAP Web Services
- MID Server installation, configuration, and operational debugging
- Strong understanding of enterprise authentication methods (OAuth, Mutual Auth, certificates).
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- 3–5+ years of ServiceNow development and platform engineering experience.
- Experience working in high-governance, federal, or regulated enterprise environments.
- Demonstrated ability to work across ITSM, CMDB, ITOM, and general platform functionality as a well-rounded engineer.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS) — Discovery, ITSM, or another product line (minimum one required)
- Experience interacting with government customer leads during release cycles.
- Prior participation in multi-team troubleshooting across platform, scoped apps, and integrations.
- Exposure to AES, automated test frameworks, or CI/CD pipeline tools.
- Fully remote role.
- Must be available during core hours 9AM–3PM Eastern Time.
- Occasional customer-facing responsibilities as Release Manager.
At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.
Similar Jobs
Explore other opportunities that match your interests
Software Engineer - L3 Support
••••••
••••••
••••••
Job Type
••••••
Experience Level
••••••
Canonical
United State
Senior Java Developer - Data Migration and Integration
••••••
••••••
••••••
Job Type
••••••
Experience Level
••••••
Jobs via Dice
United State
Senior Oracle Integration Engineer (Remote)
••••••
••••••
••••••
Job Type
••••••
Experience Level
••••••
crocs
United State