Provide technical support for desktops, laptops, mobile devices, and printers. Troubleshoot Windows and Microsoft 365 issues. Maintain accurate documentation and asset tracking.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
- Provide Tier 1โ2 technical support via ticketing system, phone, email, and in-person for desktops, laptops, mobile devices, printers, and business applications
- Troubleshoot Windows 10/11 issues including login/access, performance, updates, drivers, VPN, Wi-Fi, and printing
- Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) with basic user and admin tasks
- Provision, image, deploy, and secure endpoints (encryption, security tools, standard software)
- Manage onboarding/offboarding processes including accounts, licenses, MFA, and device setup/returns
- Troubleshoot printers, scanners, label printers, VoIP/Teams Phone, and other peripherals
- Perform basic network troubleshooting (DHCP/DNS, cabling, VLAN awareness, switch ports) and escalate as needed
- Maintain accurate documentation, asset tracking, and knowledge base articles
- Assist with endpoint compliance, patching, AV/EDR tools, and security best practices
- 2+ years IT support experience required; familiarity with Active Directory, Intune/Endpoint Manager, PowerShell, and CompTIA A+/Network+ preferred
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Benefits: 401(k) with match, medical/dental/vision, PTO, tuition reimbursement, relocation assistance, and more.
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