Operations Associate - Clinical AI

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About Our Clien

tOur client builds clinical AI that is transforming how hospitals translate care into payment. The platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a part of this mission and help optimize the way the healthcare system works for everyone

.
About The Ro

leOur client is seeking an Operations Associate to help optimize internal processes and partner with Customer Success Managers to better support client

s.
The day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Supporting their work is an essential component of what the organization does, and in this role, you will develop new processes or optimize existing processes that have a direct impact on their experience with the applicatio

ns.
You will partner with Customer Support Managers to ensure alignment on internal requests and escalations that impact the customer experience. In addition to this partnership, you will be responsible for collaborating closely with cross-functional teams to develop and implement proces

ses.
Key Responsibil

• itiesDevelops an advanced understanding of all applications, partnering with cross-functional teams to resolve complex customer i
• ssuesActs as an escalation point of contact for complex Support issues that have been triaged by Support Ana
• lystsServes as a thought partner to CS Operations Managers and other teams when addressing nuanced client req
• uestsProactively documents and trains the Customer Success team on new or updated proc
• essesLeverages SQL to complete back-end queries to effectively triage complex customer i

ssues
Required Qualific

• ations5+ years experience in customer service or project management roles, preferably in healthcare technology or SaaS organi
• zation3+ years of experience creating and optimizing standard operational proc

edures
Must have strong experience in at least one of the fol

• lowing:Technical troubleshooting and problem-solving us
• ing SQLExperience with clinical documentation improvement (CDI) software or related healthcare appli
• cationsExperience at a startup or healthcare
• companyExcellent communication skills, with the ability to work comfortably with technical and clinica
• l teamsFlexible team player with a strong ability to adapt to changing priorities and departmen
• t goalsStrong empathy and patience, with a genuine desire to help colleagues and customers
• succeedWell-versed in Jira or similar ticketing tools (e.g., Zendesk, ServiceNow) for issue tracking, workflow management, and operational
• supportAbility to quickly learn and adapt to new technologies and pr
• ocessesExcellent time management and prioritization skills in a remote envi
• ronmentProactive approach to identifying and resolving potential issues before they e

scalate
Comp

ensation$100,000 - $120,00

0 salary

• 
  BenefitsMedical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on

• the plan.
  Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks fo

• r parents.
  Remote-First Team – Work from anywhere

• in the U.S.
  Unlimited PTO & 10 Holidays – So you can relax a

• nd recharge.
  401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity wit

• h a 4% match.
  Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on

• what matters.
  Incredible Teammates! – Work alongside smart, supportive, and mission-dri