Graduate Customer Engineer - Support & Solutions

Customer Engineer (Graduate Role – Support & Solutions, Remote)

Remote – Global (with hubs in San Francisco & Melbourne)

About Marqo

Marqo is a product search and discovery platform that helps retailers drive significant gains in conversion, revenue, and customer satisfaction. Our platform uses vector search, generative AI, and multimodal AI to deliver highly relevant, personalized results and adaptive experiences – dramatically outperforming legacy search systems.

We’ve raised $18M USD from leading VCs and are scaling rapidly across multiple locations worldwide. Founded by former Amazon engineers and scientists with deep expertise in search relevance, distributed systems, and machine learning, Marqo powers next-generation search experiences for some of the world’s most innovative retailers and marketplaces.

The Role

We’re looking for a graduate-level Customer Engineer to join our team in a remote-first capacity. This is an exciting entry-level opportunity for someone eager to build their career at the intersection of AI, search, and customer-facing engineering.

You’ll focus on guiding customers through integrations, and helping them succeed with Marqo. You’ll also gain exposure to presales and solution design, supporting senior engineers and sales teams in demos, proofs-of-concept, and workshops.

What You’ll Do

• Customer Support
• Act as the first point of contact for customer technical questions and issues.
• Diagnose and resolve product, API, and integration challenges (with mentorship from senior engineers).

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• Contribute to documentation and build out our knowledge base.
• Customer Success & Adoption
• Help onboard new customers and provide best-practice guidance.
• Support technical workshops and customer training sessions.
• Presales Exposure
• Shadow senior engineers in technical evaluations, demos, and solution design.
• Assist with proofs-of-concept and integration examples.
• Product Feedback
• Capture customer insights and recurring issues, relaying them back to product and engineering teams.

What You’ll Bring

• A bachelors or masters degree in Computer Science or equivalent
• Some experience with Python and APIs (through projects, internships, or coursework).
• Curiosity about machine learning, AI, and/or search systems.

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• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• A collaborative, proactive mindset and excitement about working directly with customers.

(Internship, research project, or personal project experience is a plus but not required.)

Life at Marqo

Competitive Salary – Competitive pay for top talent.

Equity in the Company – Everyone’s an owner with equity.

Company Offsites – We bring the team together during the year to align on strategy and celebrate wins.

Tools – All new equipment including a MacBook Pro, monitor, and accessories.

Company Socials – Annual budget for team activities and socials.

Why Join Us?

This is a unique opportunity to launch your career in AI and search while working in a remote-first, globally distributed team. You’ll get hands-on experience in both technical support and solutions engineering, help some of the world’s most innovative retailers succeed, and play a role in shaping Marqo’s customer experience as we scale.