HR Operations Specialist

ISTA Personnel Solutions is a dynamic, fast-growing BPO company providing dedicated operational support to U.S.-based clients. We are not a recruitment agency — we act as a direct extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

PLEASE NOTE:

• Working Hours: Mon - Fri 9:00am - 6:00pm EST (15:00pm - 00:00am OR 16:00pm - 01:00am South African Time, depending on daylight savings in the USA)
• Public Holidays: You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA.
• Internet Requirements: Fixed fibre line with a minimum speed of 25 Mbps (upload & download), and support for a wired Ethernet connection is mandatory. Candidates without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding or outages. Candidates without backup cannot be considered.
• Work Environment: Fully remote
  
  

About the role:

This is not a standalone HR role — you will be working as part of a structured HR team, reporting directly to the HR Manager and executing HR operations tasks with precision, speed, and a high standard of accuracy.

The initial focus of this role will be supporting a significant company-wide employee transition project — a documentation-heavy process requiring someone who is highly organised, detail-driven, and capable of managing high volumes without compromising quality. Beyond this project, the role transitions into steady ongoing HR operations support across a large employee base.

If you are methodical, mature, and take pride in getting the details right — this role is for you.

What This Role Is Not

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• This is not a performance management role
• This is not an advisory or strategic HR position
• This is not a recruitment role
• This is not a payroll role
  
  

Key Responsibilities

• Vetting, processing, and filing employee documentation with accuracy and attention to detail
• Supporting employee onboarding administration
• Assisting with employee benefits administration
• Supporting termination processes and ensuring proper documentation protocols are followed
• Ensuring HR compliance standards are consistently met across all tasks
• Coordinating and cleaning up documentation across multiple entities where required
• Maintain organised and accurate digital HR files
  
  

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Requirements

• 3 - 5 years HR administration or operations experience — generalist HR background welcomed
• Prior experience with US HR operations or US healthcare compliance such as HIPAA and ACA is advantageous but not a requirement — full training and support will be provided
• Highly detail-oriented with a strong ability to manage volume without losing accuracy
• Mature, settled, and looking for a long-term opportunity — not a stepping stone
• Self-motivated and able to work independently within a structured remote environment
• Strong written and verbal communication skills
• Comfortable working with proprietary HR systems — full system training will be provided
• A fast learner who takes ownership and works with urgency
  
  

If you are not contacted within 14 working days, please consider your application unsuccessful.