Join Unity Systems as a skilled engineer to install, configure, and support high-volume diagnostic laboratory instruments. Collaborate with internal teams and customers to deliver on-site engineering support. Ensure compliance with health & safety, IT security, and laboratory policies.
Key Highlights
Key Responsibilities
Technical Skills Required
Nice to Have
Job Description
Job Title: UK Product Support Installation Engineer
Job Type: Contract (12 Months)
Location: UK – National Field-Based Role (Travel Across UK & Ireland Required)
Job Overview
We are seeking a UK Product Support Installation Engineer / Field Service Engineer to join the Customer Projects team in a national field-based role across the UK and Ireland. The role involves installing, configuring, and supporting high-volume diagnostic laboratory instruments and medical analytical systems in customer laboratories.
This position is ideal for engineers with a background in biomedical engineering, electrical engineering, medical technology, diagnostics equipment installation, or laboratory instrumentation support.
The successful candidate will perform instrument installations, troubleshooting, technical support, and customer-facing engineering activities while ensuring compliance with health & safety, IT security, and laboratory policies.
Regular travel and overnight stays across the UK and Ireland are required.
Key Responsibilities
Instrument Installation & Technical Support
- Perform high-quality installation, de-installation, and relocation of complex diagnostic and laboratory instrumentation.
- Install and configure high-volume analytical systems and supporting infrastructure including data managers, connectivity systems, and network/firewall integrations.
- Deliver installations within allocated project timelines and installation schedules.
- Provide first-level technical troubleshooting and diagnostics support during installation and commissioning.
- Escalate technical issues to advanced support teams when required.
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Field Engineering & Customer Support
- Deliver on-site engineering support within hospital laboratories, diagnostics labs, and clinical environments.
- Ensure optimal use of customer laboratory space during instrument installation.
- Work closely with internal technical services teams and project managers to coordinate installation activities.
- Represent the organisation professionally while interacting with laboratory managers, biomedical scientists, and technical staff.
Operational Excellence & Compliance
- Follow health & safety guidelines and laboratory safety protocols while performing field engineering activities.
- Ensure compliance with information security policies, particularly relating to Patient Identifiable Data (PID).
- Maintain accurate documentation of installation activities and service updates within CRM and service management systems.
- Track installation timelines and case updates through internal service tools.
Knowledge Sharing & Continuous Improvement
- Review technical updates and product documentation to maintain up-to-date knowledge of instrumentation and system upgrades.
- Share best practices and installation procedures with the wider engineering team.
- Collaborate with installation experts to develop improved installation processes and operational efficiency.
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Training & Professional Development
- Attend technical training programmes for new diagnostic equipment and systems.
- Maintain training profiles and certification requirements within company systems.
- Complete all mandatory compliance and operational training within required timelines.
Equipment & Tools Management
- Maintain calibrated tools, testing equipment, and engineering kits required for installation and service activities.
- Manage minimal spare parts stock required for field installations and support tasks.
Required Qualifications
- Qualified Engineer in Electrical Engineering, Electronic Engineering, Mechanical Engineering, or Medical Technology, OR
- Biomedical Science Degree or equivalent qualification such as ONC, HND, City & Guilds, Diploma, or Degree.
Essential Skills & Experience
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- Electrical, electronic, or mechanical engineering knowledge.
- Ability to install and support complex laboratory or medical equipment.
- Strong technical troubleshooting and diagnostic skills.
- Excellent communication and customer-facing engineering skills.
- Ability to manage time effectively and prioritise tasks in a field environment.
- Strong teamwork, collaboration, and problem-solving ability.
- Digital literacy including PC systems, mobile workforce tools, and IT security awareness.
- Full UK or EU driving licence.
- Valid passport for overseas technical training.
Desirable Experience
- Experience working in medical devices, diagnostics, biomedical instrumentation, or laboratory equipment environments.
- Previous experience as a Field Service Engineer, Installation Engineer, Biomedical Field Engineer, or Technical Support Engineer.
- Familiarity with medical analytical systems, laboratory automation, or diagnostic instrumentation.
- Experience with customer relationship management (CRM) tools and remote support platforms.
- Understanding of the diagnostics or life sciences industry.
- Experience providing on-site engineering support for complex technical equipment.
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