We are seeking a highly capable IT Support Technician to provide advanced technical support across hardware, software, network connectivity, and end-user systems. The ideal candidate is proactive, detail-oriented, customer-focused, and comfortable working both independently and collaboratively in a fast-paced support environment. This role is ideal for a hands-on IT professional with strong troubleshooting skills, solid experience supporting Windows and Mac environments, and the ability to resolve complex technical issues efficiently.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
🚫 PLEASE READ CAREFULLY BEFORE APPLYING🚫
Job Title: Level 2 / Level 3 IT Support Technician
Industry: IT
Engagement: Fully remote
Salary: $1,500 to $2,000 USD per month depending on level and experience
Type: Independent Contractor Agreement 📑
Work Hours (Pacific Time): M-F 🕘 08:30AM – 5:30PM
Language Requirement: 🚫Must have English C1+ or Native 🚫
Equipment: Must have your own laptop, office setting+ high-speed internet ⚙️🌐, Must have 2 monitors
Position Overview
We are seeking a highly capable Level 2 / Level 3 IT Support Technician to provide advanced technical support across hardware, software, network connectivity, and end-user systems. This role is ideal for a hands-on IT professional with strong troubleshooting skills, solid experience supporting Windows and Mac environments, and the ability to resolve complex technical issues efficiently.
The ideal candidate is proactive, detail-oriented, customer-focused, and comfortable working both independently and collaboratively in a fast-paced support environment.
Key Responsibilities
- Diagnose and resolve complex technical issues related to hardware, software, operating systems, and network connectivity
- Provide timely and effective technical support via phone, email, and remote support tools
- Troubleshoot and support both Windows and Mac operating systems
- Investigate and resolve internet and connectivity issues using fundamental networking knowledge and troubleshooting methodologies
- Administer and support Microsoft 365 / Office 365 environments
- Troubleshoot printer-related issues, including connectivity, configuration, and user support
- Support end users with advanced use of Microsoft Office applications, particularly Outlook, Word, and Excel
- Perform basic server and Active Directory tasks, including adding users and handling other user administration functions
- Assist with hardware troubleshooting, setup, maintenance, and replacement
- Provide support for VoIP systems and related communication technologies
- Accurately document, update, and track support tickets in the company’s ticketing system
- Escalate critical or high-impact issues to senior IT staff when necessary
- Contribute to internal IT projects, system improvements, and ongoing technical initiatives
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Required Qualifications
- Proven experience as a Level 2 IT Technician, Level 3 IT Technician, or in a similar IT support role
- Strong troubleshooting experience with Windows and Mac operating systems
- Solid understanding of networking fundamentals and the ability to troubleshoot internet and connectivity issues
- Strong knowledge of Microsoft 365 / Office 365 administration
- Strong experience troubleshooting and supporting printers
- Advanced proficiency in Microsoft Office applications, especially Outlook, Word, and Excel
- Basic server administration experience, including Active Directory user management and related support tasks
- Familiarity with computer hardware, peripherals, and workstation support
- Familiarity with VoIP technology
- Excellent problem-solving, organizational, and communication skills
- Ability to work independently while also collaborating effectively with a team
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Preferred Qualifications
- Experience working in a fast-paced help desk or managed services environment
- Strong customer service mindset with the ability to communicate technical concepts clearly to non-technical users
- Ability to prioritize multiple support requests and manage time effectively
- English C1+ required
Ideal Candidate Profile
The ideal candidate is technically strong, dependable, and capable of handling escalated support issues with minimal supervision. This person should be comfortable taking ownership of problems, delivering excellent end-user support, and contributing to the efficiency and stability of the IT environment.
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