Remote IT Support Technician

We are seeking a skilled Remote IT Support Technician to join our team. This role requires hands-on expertise in routers, DNS's, VPNs, Microsoft 365, and Azure, as well as the ability to troubleshoot and resolve IT issues efficiently. The ideal candidate is proactive, customer-focused, and able to work independently in a remote setting.

WE WILL REQUEST A VOICE NOTE FOR THE SCREENING PROCESS.

Candidates who meet the requirements will receive an email from contact@theacareer.net

with the next steps. Remember to check both your inbox and spam folder for our communication.

Key Responsibilities:

• Serve as the Level 2 escalation point for technical issues beyond L1 scope
• Administer and troubleshoot Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive, Intune)
• Manage and support Microsoft Azure services including AD, Virtual Machines, and cloud resources
• Configure, maintain, and troubleshoot SonicWall firewalls and network security appliances
• Administer and support Windows Server (Active Directory, Group Policy, DNS, DHCP, File Services)
• Perform workstation setup, imaging, deployment, and troubleshooting (Windows 10/11)
• Manage and troubleshoot DNS records and resolution issues
• Support and deploy EDR (Endpoint Detection & Response) solutions
• Assist in managing BCDR (Backup, Continuity & Disaster Recovery) platforms and verify backup integrity
• Assist with VoIP system administration and troubleshooting (a plus)
• Create and maintain accurate, clear technical documentation, SOPs, and knowledge base articles
• Communicate effectively with clients in fluent, professional English — both written and verbal

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• Track and manage tickets through the PSA/ticketing system with timely updates

Technical Knowledge & Skills Required:

• 2+ years of experience in a Help Desk or IT Support role (Level 2 or equivalent)
• Hands-on experience with Microsoft 365 Administration
• Working knowledge of Microsoft Azure (Azure AD, VMs, licensing)
• Experience configuring and maintaining SonicWall firewalls and VPNs
• Strong understanding of Windows Server administration (2016/2019/2022)
• Proficiency with DNS (A records, MX, CNAME, TTL, forward/reverse zones)
• Familiarity with EDR platforms (e.g., SentinelOne, CrowdStrike, Malwarebytes EDR)
• Experience with BCDR solutions (e.g., Veeam, Datto, Acronis)
• Excellent documentation and technical writing skills.
• Fluent English — strong verbal and written communication required
• Experience with VoIP platforms (e.g., 3CX, RingCentral, Teams Voice)
• Relevant certifications: CompTIA Network+, Security+, Microsoft (MS-900, AZ-900, MD-102)
• Experience working in a Managed Service Provider (MSP) environment

Soft Skills Required:

• Excellent troubleshooting, problem-solving, and communication skills.
• Proactive and organized approach to project management.
• Ability to work independently and collaboratively in a remote setting.
• Detail-oriented mindset with a focus on accuracy and quality.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Ability to manage multiple projects and meet deadlines.
• Strong documentation skills and attention to detail.

Benefits:

• Competitive pay in US Dollars.
• Paid extra-hours.
• Time-off flexibility.
• Constant team interaction.
• 100% remote work.
• International experience.

Candidates who meet the requirements will receive an email from contact@theacareer.net

with the next steps. Remember to check both your inbox and spam folder for our communication.