Datacenter Infrastructure Reliability Lead

Datacenter Infrastructure Reliability Lead

Location: Amsterdam, Netherlands – Hybrid (50/50 in office)

Relocation: possible and supported.

Compensation: Up to 200k base + 25% bonus + RSUs

Join a fast-growing AI infrastructure company building large-scale GPU and datacenter platforms from the ground up. This role is ideal for experienced infrastructure leaders who enjoy solving complex production issues, building teams from scratch, and operating at the intersection of hardware, Linux systems, and large-scale datacenter operations.

You will lead the highest escalation layer for critical infrastructure incidents across global datacenters.

Role Overview

Your team will be the final escalation point for anything related to datacenter IT hardware infrastructure (modern servers, GPUs, racks, networking, storage, etc.). Anything L2 cannot resolve will be escalated to this team.

This L3 team is not yet in place — you will be responsible for building and leading it from scratch.

Responsibilities

• Build, lead, and scale the L3 support team across regions, with full ownership of hiring, team structure, and performance
• Design and enforce the end-to-end incident response and escalation framework, including workflows, ownership models, KPIs, and ensuring adoption across multiple teams

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• Act as Incident Commander for high-severity production incidents, driving structured mitigation, clear communication, and long-term resolution
• Own problem management and continuous improvement, identifying recurring failure patterns and translating them into scalable fixes across infrastructure and operations

What We’re Looking For

• Minimum of 10+ years of experience in large-scale datacenter environments
• 3+ years of experience leading highly technical teams

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• 3+ years of experience building teams (hiring and performance management)
• Experience setting up frameworks, processes, and workflows from scratch

Nice to have:

• Deep troubleshooting capability across Linux, server hardware, and firmware (BIOS/BMC), with the ability to guide investigations at a systems engineer level
• Strong familiarity with GPU server platforms and common diagnostics (e.g. nvidia-smi, dcgmi, Linux log correlation)