VP of Talent Operations

Hiring doesn't work. Most people recognize this. Very few understand how to solve it.

This role is built for those who do.

While this position lives within People and Talent Operations, it functions as a systems design and operations role where hiring is the operating domain. You will not be required to serve as a subject-matter expert in recruitment. Instead, you are expected to excel at constructing systems that produce measurable outcomes — systems that scale, repeat, and hold up under the demands of real-world execution.

The challenge is straightforward to articulate but difficult to deliver: architect and run a system that reliably places the right talent into the business, on schedule, meeting the appropriate quality threshold, and into positions where they perform well and remain. This system must handle not only structured, well-scoped requests but also the unclear, high-stakes, and nonstandard scenarios. The role demands continuous ownership, sound judgment, and the rigor to address problems in ways that reinforce the system rather than introduce layers of complexity.

Managing stakeholders is essential. You will engage with senior leaders who bring strong perspectives, conflicting priorities, and incomplete information. You will operate without formal authority. Success will come from earning trust, identifying shared objectives, and making trade-offs visible — maintaining standards while ensuring stakeholders feel understood and supported.

This is an AI-first workplace. You will interact with AI tools daily, leveraging them to draft, test hypotheses, evaluate results, examine edge cases, and identify trends. You will not submit ideas to engineers and wait for output. Instead, you will build, experiment, document, troubleshoot, and iterate independently, then collaborate with others when scaling or hardening becomes necessary.

We also believe in transparency, because we respect your time. This role will not suit everyone.

If any of these statements describe you, this is likely not the right match:

• You are more comfortable diagnosing issues than owning end-to-end delivery
• You rely on authority, organizational hierarchy, or designated owners to accomplish work
• You delegate to engineers rather than engaging directly with the work yourself
• You interpret feedback or challenge as personal criticism instead of actionable input
• You optimize isolated components without considering system-level impact
• You are drawn to the concept of repairing broken systems more than the execution of doing so
  
  

This is a remote, global position offering significant autonomy paired with high accountability. You are required to be available for a minimum of four hours during U.S. business hours on weekdays. Beyond that window, your schedule is mostly flexible.

Finally, in the interest of clarity: our application process demands genuine effort. Most applicants dedicate substantial time, reflecting the nature of the role itself.

If this description energized you rather than deterred you, we would genuinely welcome your application.

What You Will Be Doing

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• Architecting and refining end-to-end systems that convert unclear requirements into consistent, high-caliber results
• Engaging directly with senior stakeholders to define actual constraints, make trade-offs explicit, and establish shared definitions of success
• Applying AI tools every day to create, validate, assess, and iterate on system elements, then layering in human judgment and quality assurance
• Taking full ownership of your work from initial concept through delivery, tracking, and refinement — no partial accountability or handoffs
• Spotting trends, diagnosing underlying causes, and enhancing the system using performance data and operational feedback
  
  

What You Won’t Be Doing

• Identifying issues and delegating implementation to others
• Refining one segment of a system without accounting for broader implications
• Relying on formal authority, organizational structure, or escalation paths to advance work
• Directing specialists rather than engaging directly with the problem yourself
• Sidestepping complex challenges, difficult stakeholders, or ownership of results
  
  

VP Of Talent Operations Key Responsibilities

Design, own, and iteratively improve the systems that consistently deliver high-quality hires on schedule and into positions where they perform and remain.

Basic Requirements

• 5+ years of experience in business operations, people or talent operations, program management, or a comparable systems-focused role
• Firsthand experience hiring for your own team or function, with direct accountability for hiring metrics (e.g., time-to-fill, quality, retention)
• Hands-on experience designing and deploying operational systems from end to end, not solely sustaining existing ones

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• Experience producing organizational and operational artifacts including role specifications, org charts, career ladders, RACIs, workflows, or decision frameworks
• Strong operational writer: has authored SOPs, process documentation, or post-mortems actively used by others
• Working familiarity with U.S. hiring practices and regulations, including compliance requirements
• Comfort engaging directly with senior leadership without relying on formal authority
• Daily, practical application of AI in operational contexts, with attention to quality control and inherent trade-offs
• Availability for a minimum of four hours overlapping U.S. business hours on weekdays
  
  

Nice-to-have Requirements

• Experience iterating on a system across multiple cycles informed by performance and retention metrics
• Familiarity with low-code platforms, automation tools, or agentic workflows
• Experience designing dashboards or data visualizations tailored for executive stakeholders
• Background in high-growth, high-accountability, or private-equity-backed settings
  
  

About Crossover

Crossover has been a pioneer of the remote work model since our inception in 2014 - helping thousands of people advance their careers. We specialize in full-time, long-term remote jobs - not short-term "gigs" or part-time freelancing side ventures. Our platform provides businesses with the fairest hiring on earth by basing 90% of the decisions on objective assessments of a candidate's skills and abilities to perform Real Work. Since we are 100% remote, people can work from anywhere and earn standardized and competitive compensation, regardless of where they choose to live.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5712-TR-COUNTRY-VPofTalentOper.005