Senior Director, HR Operations

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Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

As the Senior Director, HR Operations at PCI Pharma Services, you will establish and lead a world-class global HR service delivery model supporting employees and managers across the U.S., Canada, UK, Ireland, Germany, Spain, and Australia. You will serve as the architect and operational leader of PCI’s first Global HR Service Center, driving standardization, scalability, and excellence across core HR operations, Workday data management, compliance processes, lifecycle events, employee inquiry management, and global policy execution.

This role plays a critical part in executing enterprise-wide HR strategies by transforming decentralized HR work into a unified, globally consistent service delivery engine. You will build and develop a global team responsible for HR transactions, employee support, audits, compliance, and continuous improvement, ensuring a seamless experience for employees while strengthening PCI’s regulatory compliance and operational effectiveness.

The ideal candidate brings deep expertise in HR shared services, a strong background in HR Systems, and experience leading HR operations across multiple geographies. This leader must combine operational rigor with strategic vision, building the infrastructure, governance, and talent necessary to scale PCI’s global HR services in a regulated and fast-growing life sciences environment.

Responsibilities

Global HR Shared Services Strategy & Leadership

• Build, launch, and lead PCI’s first Global HR Service Center,establishinga comprehensive global service delivery framework and tiered support model.
• Driveglobalizationof core HR services, harmonizing processes, controls, and service standards across all operating countries.
• Develop service-level agreements, performance metrics, and governance standards to promote accountability, efficiency, and exceptional employee experience.
• Lead, mentor, and develop a global team responsible for HR operations, ensuring strong collaboration, cross-training, and continuous improvement.
• Oversee execution of HR services across the full employee lifecycle, including onboarding, offboarding, employee inquiries, PTO and leave administration, benefits support, and HR compliance audits.
  
  

Global Employee Support & Inquiry Management

• Oversee global HR inquiry handling, ensuringtimely,accurate, and empathetic resolution through ticketing and case management systems.
• Direct management of employee questions related to policies, PTO, benefits, leave programs, and general HR navigation.
• Provide oversight for region-specific employee programs—including attendance/points management, service recognition, and other localized initiatives—to ensure consistency, accuracy, and compliance.
• Maintain a robust global knowledge management system withaccurate, accessible self-service resources.
• Provide guidance on HR policies, complex employee transactions, and compliance matters, serving as a trusted advisor to managers, employees, and business leaders
  
  

Workday Operations, Transactions & Data Governance

• Lead execution of complex Workday HCM transactions,including job changes, transfers, corrections, mass updates, and compensation-supporting changes.
• Oversee EIB loads with full audit trail, documentation, and compliance controls.
• Manage position management globally, ensuringstructuralintegrity,appropriate approvals, andaccuratedownstream impacts.
• Drive termination audits, ensuring data accuracy, documentation completeness, and compliance with local regulations.
• Partner with HRIS on Workday enhancements, defect resolution, UAT cycles, workflow optimization, and configuration governance.
• Oversee global data accuracy, quality audits, clean-up projects, and adherence to data privacy regulations (GDPR, PIPEDA, APPs, U.S. privacy laws).
  
  

Global Compliance Operations

• Lead global background check adjudication across the U.S., UK, andadditionalregions as they onboard into Shared Services.

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• Oversee global work authorization and right-to-work compliance,including:
• U.S.: I-9, E-Verify, DOT new hire requirements, and visa management
• UK: Sponsorship portal, right-to-work checks
• Ireland, Spain, Germany, Australia, Canada: Local documentation and audits
• Establish a globally consistent compliance framework, ensuring operational controls, process documentation, and audit readiness.
• Partner with Legal and regional HR to track regulatory changes and update workflows accordingly.
  
  

Talent Operations

• Oversee global onboarding operations, including background checks, documentation, Workday setup, and compliance verifications.
• Lead global offboarding operations, ensuringaccuratetermination processing, regulatory notifications, and system offboarding.
• Manage severance processing and coordination with Legal, Finance, Payroll, and Site HR.
  
  

Benefits Administration Support

• U.S. Benefits Administration: Oversee U.S. benefits programs, including dependent verification, Evidence of Insurability (EOI), COBRA entries, and regulatory reporting. EnsureaccurateWorkday entries and compliance with federal andstaterequirements.
• Global Benefits Administration: Support benefits administration for international locations, including tuition reimbursement, statutory benefits, and country-specific benefit documentation. Ensure compliance with local laws andaccuraterecordkeeping.
• PTO & Annual Leave Administration: Manage PTO and leave programs across all regions, ensuring proper Workday processing, adherence to statutory requirements, and consistent policy application globally.
  
  

Leave & Accommodations Administration

• Oversee U.S. leave management,including FMLA, STD, LTD, ADA accommodations, and state-specific requirements.
• Partner with regional HR to support leave and accommodation workflows in non-U.S. regions, ensuringtimelyprocessing and compliance alignment.
  
  

M&A Due Diligence & Integration

• Support HR operational due diligence for M&A initiatives by helping evaluate workforce records, compliance considerations, HR processes, payroll impacts, and data integrity.
• Drive post-acquisition HR integration,including onboarding into Workday, harmonizing service delivery processes, aligning compliance standards, and supporting employee transition communications.
  
  

Operational Excellence & Continuous Improvement

• This role will also champion a positive global employee experience, ensuring HR Shared Servicesdeliverstimely,accurate, and empathetic support across the employee lifecycle, fostering engagement and satisfaction.
• Lead continuous improvement initiatives,including automation, workflow redesign, and service delivery optimization.
• Coach, mentor, and develop a high-performing global HR Shared Services team, fostering collaboration, knowledge sharing, and career growth.
• Establish global SOPs, process documentation, andknowledgebank content with clear ownership, version control, and consistent global standards.
• Conduct regular data audits, quality reviews, and process assessments to drive accuracy andeliminatesystemic issues.

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• Track operational KPIs and use data-driven insights to improve productivity, compliance, and employee satisfaction.
• Lead initiatives to standardize processes,optimizeHR systems (including Workday), and implement automation opportunities to enhance efficiency, data accuracy, and service quality globally.
  
  

Required

Qualifications :

• 12+ years of progressive HR experience, with 5+ years leading HR Shared Services or HR Operations in a global, multi-country environment.
• Experience building or significantly scalinga sharedservices or centralized HR operations function.
• Deepexpertisewith Workday HCM, reporting, business processes, and data governance.
• Demonstrated experience managing global HR operations,including onboarding, offboarding, work authorization, background checks, and compliance-heavy processes.
• Strong knowledge of global HR regulations across the U.S., Canada, UK, Ireland, Germany, Spain, and Australia.
• Proven ability to lead global teams, manage change, andmaintainhigh standardsof service and data quality.
• Strong analytical and problem-solving skills, with experience managing metrics, dashboards, and audit programs.
• Excellent communication, stakeholder engagement, and executive presence.
  
  

Preferred

• Master’s degree in Human Resources, Business Administration, or related field.
• Professional certifications such as SHRM-SCP, SPHR, GPHR, or related operations/process improvement credentials.
• Experience in life sciences, pharmaceuticals, or other highly regulated industries.
• Experience leading M&A integration or large-scale HR transformation initiatives.
  
  

Work Model & Travel Requirements

• Remote/hybrid depending on location.
• Willingness to travel internationally (approximately 10–20%) to support global teams, site operations, and integration activities.
  
  

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future (https://pci.com/)

Equal Employment Opportunity (EEO) Statement

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

Why work for PCI Pharma Services?

At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don’t say no, we figure out how.

PCI Pharma Services is an Equal Opportunity Employer/Vet/Disabled

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