Technical Implementation Engineer (Remote)

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Technical Implementation Engineer is responsible for assisting in the configuration and integration of third party software applications within Alkami Digital Banking Solutions. As an instrumental component of our Money Movement team, the candidate will work closely with senior engineers and clients to ensure smooth implementation while troubleshooting reported issues. Develop strong working relationships with cross functional teams to help deliver Alkami product offerings.

Essential Duties & Responsibilities

• Hands on implementation and configuration of Alkami Banking Products; specifically on money movement (e.g., bill pay and card management).
• Assist with client testing initiatives.
• Manage specific client configurations.
• Raise bugs or enhancement requests that are identified during implementation.
• Assist the Client Services teams with more complex or escalated issues.
• Collaborate with internal teams to provide technical background on configuration and requirements.
• Participate in client and vendor meetings to understand business requirements.
• Train end-users and ensure smooth transition to Alkami Banking Products.
  
  

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Recommended Experience & Education

Minimum Years Of Experience

Typically requires a minimum of 2+ years of related experience.

Education Level

Relevant experience or equivalent education background.

Required

Knowledge, Skills, & Qualifications

• 2+ years of software development or scripting experience (i.e., Python, PowerShell, C#, or Java); must demonstrate strong "programmer logic" including experience with data parsing, loops, and the ability to flowchart complex processes.
• 2+ years of relational database experience (i.e., Postgres, MSSQL, MySQL); proficiency in writing raw SQL is required, specifically the ability to manually construct and explain complex JOIN statements without relying on GUI tools.
• Strong sense of urgency and ownership to troubleshoot and drive unique technical challenges to completion.
• Candidates are expected to have some work experience and foundational banking knowledge (e.g., GL codes, systems of record).
• Good written and verbal communication skills.
  
  

Preferred

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• Desire to continually learn and keep up-to-date with technologies
• Comfortable suggesting and executing on ways to enhance efficiency and productivity
• Experience working with financial or healthcare software products
• Experience or working knowledge of application and/or environment problem solving
  
  

The salary range for this position is: $80,000 - $100,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.