IT Support Specialist

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IT Support Specialist

Remote – Anywhere in the United States

$75,000 – $85,000 + benefits

About the company

Via is partnering with a fast-growing global technology company that builds cloud-based software used by organisations to manage their internal systems, workflows and day-to-day operations.

Headquartered in Austin, with teams across North America, Europe and APAC, the business supports a wide range of customers who rely on their platform to keep their operations running smoothly.

As the company continues to scale its US presence, they are expanding their IT Support function to ensure internal teams have fast, reliable access to the tools and systems they need.

The opportunity

This is a hands-on IT Support Specialist role within a collaborative and fast-moving environment.

You will be responsible for supporting internal users, resolving technical issues and ensuring systems remain operational across the business.

This role is well suited to candidates who enjoy troubleshooting, problem solving and working with technology, and who are looking to build a long-term career in IT.

Candidates from a wide range of backgrounds are encouraged to apply, including IT support, helpdesk, technical support, customer support with technical exposure, or similar roles.

What you will be doing

• Providing first line technical support to internal users across the business
• Troubleshooting hardware, software and connectivity issues
• Managing incoming support requests and resolving tickets in a timely manner
• Supporting user account setup, access management and onboarding
• Assisting with device configuration, updates and maintenance
• Escalating more complex issues to senior IT team members when needed
• Maintaining clear documentation and contributing to internal knowledge resources

What they are looking for

The ideal candidate is someone who enjoys helping others solve technical problems and is comfortable working with systems and technology.

You may have experience in:

• IT support or helpdesk roles
• Desktop support or technical support
• Customer support roles with technical exposure
• Working with software systems, hardware or troubleshooting tools

Key qualities include:

• Strong problem-solving ability
• Clear and confident communication skills
• Ability to stay organised and manage multiple requests
• A proactive approach and willingness to learn
• Comfort working in a fast-paced environment

Certifications such as CompTIA A+, Network+ or similar are helpful but not required.

What you will get

• Salary between $75,000 and $85,000
• Fully remote work anywhere in the United States
• Health, dental and vision coverage
• Generous paid time off
• Training and development opportunities
• Clear progression into more advanced IT roles such as systems, infrastructure or security

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