Technical Support Analyst - POS/Retail

Technical Support Analyst- POS/Retail

FULLY REMOTE – EST OR CST TIMEZONE ONLY

Duration: 8 months with possible extension

W2 Pay Rate - $38/hr - NO CTC NO THIRD PARTY

Providing advanced technical support for all Point-of-Sale (POS), Store systems, and Fuel Desk–related requests across retail locations. Will manage incidents and service requests, deploy system updates, troubleshoot production issues, and ensure the stability and security of POS, fuel, and network systems in alignment with company objectives, operational targets, and security standards.

Required Qualifications

• Minimum 5 years of IT experience supporting POS systems, retail technology, or store systems.

• Proven experience providing remote technical support with strong verbal and written communication skills.

• 2+ years of exposure to PCI, PII, and data security standards within a corporate or retail environment.

• Experience supporting POS peripherals, fuel systems, and store infrastructure.

• Strong troubleshooting, analytical, and problem-solving skills.

• Ability to manage multiple issues simultaneously in a fast-paced operational environment.

Technical Skills

• POS systems support (preferably NCR Retalix / Store point)

• Remote support tools (e.g., Bomgar)

• ServiceNow ticketing and ITSM processes

• BigFix deployments and patch management

• Windows operating systems

• Basic networking and connectivity troubleshooting

• Log analysis and system health monitoring

• Microsoft Office Suite (Outlook, Excel, Word)