Lead IT Systems Analyst

1. About Our Client:

The organization supports global manufacturers by enhancing manufacturing uptime through advanced condition monitoring solutions. The team consists of engineers and business leaders focused on developing predictive maintenance technologies. Positioned for rapid growth, the organization aims to improve asset care for its customers worldwide.

2. About the Opportunity:

The Lead IT Systems Analyst is a technical leadership role responsible for maintaining and advancing IT operations. This position serves as the primary expert for complex system issues, sets technical standards, and supports security compliance and IT engineering. The role is crucial for guiding junior staff and ensuring high-quality IT support and infrastructure.

3. Responsibilities:

• Act as the primary escalation point for complex hardware, software, and network issues

• Define and enforce technical standards for issue resolution and documentation

• Diagnose and resolve advanced endpoint issues in Windows and macOS environments

• Review and close escalated support tickets beyond senior or junior staff scope

• Mentor and upskill the IT support team

• Manage user lifecycle in Microsoft Entra ID (Azure AD), including MFA and access policies

• Oversee software deployment, OS updates, and patch management using MDM and RMM tools

• Establish hardware procurement standards and manage asset lifecycle

• Administer Microsoft 365 platform governance and licensing

• Support SOC 2 Type 2 compliance efforts, including endpoint security and audit readiness

• Conduct user access reviews and oversee provisioning and de-provisioning processes

• Maintain endpoint security standards such as disk encryption, EDR, and hardware authentication

• Identify and implement automation using scripting languages like PowerShell, Python, or Bash

• Maintain and improve IT runbooks, SOPs, and documentation standards

• Monitor system performance and proactively address issues

• Lead or co-lead major IT projects and platform evaluations

• Provide technical input for IT roadmap and scaling strategies

4. Requirements:

• Bachelor’s degree in IT, Computer Science, or equivalent experience

• 5 to 8 years of progressive IT systems experience with technical leadership

• Expertise in Windows and macOS troubleshooting and administration

• Proficient with Microsoft 365, Entra ID (Azure AD), Intune, and Jamf Pro

• Knowledge of IT security principles and compliance environments (SOC 2 or similar)

• Scripting skills in PowerShell, Python, or Bash

• Experience with ITSM platforms such as Jira Service Management or ServiceNow

• Collaborative with the ability to work independently in a remote environment

Preferred Qualifications

• Certifications such as CompTIA Security+, Microsoft Modern Desktop Administrator, or ITIL v4 Foundation

• Experience with RMM tools like NinjaOne and endpoint security technologies

• Familiarity with SOC 2 compliance and GRC tools

• Experience in cloud infrastructure administration (AWS or Azure)

• Basic networking knowledge including DNS, DHCP, VPN, and firewalls

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

6. Benefits & Perks:

• Competitive compensation including stock options

• Flexible work schedule

• Comprehensive benefits with retirement plan match

• Unlimited paid time off

• Opportunity to contribute meaningfully in a dynamic, growing team

• Remote-first environment with distributed teams across the US and Canada

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.