Senior Technical Consultant - Salesforce Field Service

CBQA Solutions is a global technology service company that specializes in developing cutting-edge Applications, Automation frameworks, infrastructures and QA processes for companies in Cloud-Based Software, Mobile, Voice, Switching, Routing, Network Management, Wireless, Gaming and Blockchain.

We’re looking for a Senior Technical Consultant to join our remote nearshore team. This role combines solution architecture, technical leadership, and hands-on Salesforce expertise, with a strong focus on Salesforce Field Service (SFS). You will bridge business needs with scalable technical solutions, acting as a trusted advisor for clients while leading implementations across the Salesforce ecosystem.

Responsibilities

• Solution Design & Architecture: Lead discovery sessions with clients to understand their business operations and technical challenges. Design comprehensive, scalable solutions across the core Salesforce platform (Sales, Service, Experience Clouds) and industry clouds.
• Field Service Expertise: Serve as a lead architect and subject matter expert for Salesforce Field Service implementations, tackling complex dispatching, scheduling, optimization, and mobile requirements.
• Hands-on Build & Support: Directly build, or technically support the build of, complex Salesforce solutions across Field Service and other platform clouds, ensuring best practices are followed.
• Project Leadership: Partner with Project Managers to define project scope, estimate effort, and build technical roadmaps. Oversee the technical delivery to ensure it aligns perfectly with the architectural vision.

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• Team Guidance: Mentor junior consultants, developers, and administrators. Provide clear documentation and technical specifications, guiding build teams on when to leverage declarative tools (Flows, OmniStudio) versus custom code (Apex, LWC).

Qualifications

• Platform Experience: 5+ years of extensive experience designing and building solutions on the core Salesforce platform.
• Salesforce Field Service Expertise: Deep, hands-on experience implementing, architecting, and building Salesforce Field Service and an active Salesforce Field Service Consultant certification.
• Consulting Experience: Proven track record in a client-facing, senior consultant or architect role managing full-lifecycle implementations.
• Communication & Language Skills: Exceptional verbal and written English communication skills. You must be able to confidently lead workshops, clearly articulate complex technical concepts to non-technical stakeholders, and write professional documentation.

Recommended & Preferred Qualifications:

• AI Fluency: Comfortable leveraging AI tools (like ChatGPT, Copilot, or Einstein) to augment your own efficiency, accelerate problem-solving, and boost daily productivity.
• Industry Clouds: Experience with Salesforce Health Cloud or other Salesforce Industry Clouds.
• OmniStudio: Hands-on experience designing and building with OmniStudio (FlexCards, OmniScripts, DataRaptors, Integration Procedures).
• Technical Background: Previous experience as a Salesforce Developer. Strong understanding of Apex, Lightning Web Components (LWC), and complex integrations.
• Architect Certifications: Salesforce Application Architect or System Architect certifications are highly desired.

This position is available in Mexico and is 100% remote. 📍

CBQA Careers