Senior Product Owner for Acqueon Dialer

Role : Product Owner with Acqueon

Location: 100% Remote

Duration: Long term Contract

Client Requirement Summary:

Client is sourcing for a replacement resource for an Acqueon Product Owner. They are specifically looking for someone with strong hands-on experience in Acqueon Dialer who can independently lead the team and has solid expertise in writing user stories. Cristina will review the resumes.

Job Description:

Looking for a seasoned Product Owner that is familiar with auto-dialer campaign management. The individual needs to lead efforts independently, work effectively with a scrum team using agile methodology, as well as have the ability to work across teams. The Product Owner must collaborate with business stakeholders including Marketing, Call Center Operations, Sales, Compliance, and other IT teams to ensure seamless campaign operations.

The individual will be responsible for gathering requirements, working with scrum teams to create user stories, partnering with developers to ensure prioritized work is consumed in the appropriate sprints, and continuing backlog management of requests. They will also conduct testing efforts with QA team members to ensure all requirements are met, organize UAT sessions with business stakeholders, provide support for incidents/defects, and create well-defined presentation decks to highlight all new or updated functionality to business partners. The Product Owner must have strong written and verbal communication skills and be able to utilize data to tell a story.

They need to have worked as a Product Owner on Acqueon, not as a technical developer or junior PO.

Key Responsibilities:

• Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance
• Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements
• Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog
• Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals
• Conduct and oversee UAT sessions with business partners to validate new functionality
• Provide production support for incident resolution and defect management
• Create and deliver professional presentation decks to communicate new or enhanced capabilities to business stakeholders
• Leverage data to tell a clear, compelling story and support informed decision-making

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Qualifications:

• Extensive experience in customer service environments, with hands-on experience in dialer operations
• Strong understanding of Agile methodologies, including sprint planning, backlog grooming, and cross-functional collaboration
• Excellent written and verbal communication skills, with the ability to influence and engage across all levels of the organization

Nice to Have:

• Acqueon Dialer platform experience (highly preferred)
• Twilio integration or communication platform experience
• Healthcare industry background