IT Service Engineer - Server Hardware

Now Hiring: IT Service Engineer

Location: Ellendale, ND

Duration: 9+ Months (Extension Possible | Contract-to-Hire Opportunity)

Work Hours: Monday–Friday, 8 AM – 5 PM (Consistent shift; potential off-hours)

Relocation is Acceptable if you're Not local.

On-Call: Yes

Role Overview

We are seeking a skilled Service Engineer with strong hands-on experience in server hardware (wiring & components). This role involves troubleshooting, repair, maintenance, and installation of enterprise server systems at customer sites.

Note: This position requires heavy lifting and physical work.

Key Responsibilities

• Troubleshoot and resolve server issues with guidance from support teams
• Execute plans provided by Domain Engineers (L3 support)
• Perform hardware tasks: reseating, swapping, and replacing server components
• Conduct diagnostics, testing, and validation of servers
• Upgrade firmware as needed

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• Manage parts inventory (locker & spare parts logistics)
• Document service activities, logs, and reports accurately

Required Qualifications

• High School Diploma or GED (Associate Degree/Certifications preferred)
• 3–6+ years of relevant experience

Mandatory: Experience working on server hardware (CPU, memory, power supplies, GPUs, etc.)

• Experience with server builds, swaps, and deployments
• Familiarity with Linux environments
• Experience building PCs
• Strong documentation skills

Preferred Skills

• Experience with water-cooled servers (nice to have)
• Ability to follow structured Plans of Action (POA)
• Continuous learning mindset and up-to-date technical knowledge