Design, deploy, and optimize cloud-native AI solutions for CX automation using Genesys Cloud certifications, Agentic AI & Generative AI expertise, and full-stack development skills.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Position : Genesys Cloud Engineer
Location : 100% Remote
Job Description:
A professional with Genesys Cloud certifications, strong Agentic AI & Generative AI expertise, full-stack development skills, and experience deploying cloud-native AI solutions for CX automation.
Required Skills:
Core Platform & Certifications
- Genesys Cloud CX Professional Certification
- Genesys Cloud AI – Digital Bots & Knowledge Certification
- Genesys Cloud Developer Certification
- Hands-on experience with: Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
- Digital Bots: Development, deployment, testing & optimization
- Knowledge Workbench, Optimizer, Portal
- Intent Miner / Intent Management
- Architect flow integration with bots & AI
- Genesys Cloud APIs & platform integrations
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Agentic AI & Generative AI Skills
- Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
- Prompt engineering & system prompt tuning
- RAG pipelines & vector databases
- LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
- AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
- Familiarity with MCP framework (Genesys agentic roles)
- Generative AI applications for CX automation
Programming & Full-Stack Development
- Python (AI/ML scripting & backend)
- JavaScript / TypeScript (front-end & full-stack)
- Go (backend services for Genesys Innovation roles)
- Node.js + React.js
- RESTful API design & microservices architecture
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Cloud, DevOps & Infrastructure
- AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
- Kubernetes & Docker (containerization & orchestration)
- CI/CD pipelines, automated testing, Terraform
- Cloud-native scalable AI application deployment
CX / Contact-Center Domain Expertise
- Conversational AI / Natural Language Understanding (NLU)
- Omnichannel customer journey orchestration
- Voice AI & multimodal interfaces
- Bot insights, analytics & performance optimization
Additional Keywords
- Responsible AI / AI governance & compliance
- Full-stack AI application development on Genesys Cloud
- Integration of AI agents with Genesys Copilot & routing
- Production troubleshooting & optimization of agentic systems
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