Product Manager, Systems & Customer Experience

Job Opening: Product Manager, Systems & Customer Experience

Location: Remote (US-based)

Type: Full-Time

Salary: Competitive / Based on Experience

Company: Buildofarm

About Buildofarm

Buildofarm is not your average brokerage or training firm. We’re building the next generation of elite commodity brokers—professionals capable of closing multimillion-dollar deals from anywhere in the world. As we continue to scale, technology plays a central role in how we educate, support, and empower our clients.

About the Role

 We’re looking for a Product Manager to own and evolve the systems that power the full Buildofarm experience—from enrollment to deal execution.

This is not a traditional SaaS product role.

You will be responsible for designing and optimizing the systems, workflows, and tools that drive:

Student onboarding speed and engagement

• Coaching efficiency and scalability
• Internal team productivity
• End-to-end customer experience

This role sits at the intersection of operations, product, and revenue, and requires someone who can translate real business problems into scalable system solutions.

Responsibilities

• Own and optimize the systems supporting the full student lifecycle (sales → onboarding → coaching → deal support)
• Translate operational challenges into scalable product and system solutions
• Partner with leadership to identify bottlenecks and prioritize high-impact improvements
• Manage and improve tools such as CRM (Close.io), scheduling systems, communication platforms, and internal workflows
• Design and implement automations and integrations to improve efficiency and reduce manual work
• Create clear product requirements and work with developers or vendors to execute
• Monitor system performance, user behavior, and feedback to continuously improve outcomes
• Drive cross-functional alignment between sales, onboarding, coaching, and support teams
• Build and maintain product roadmaps tied directly to business KPIs
• Manage the development and improvement of internal and external digital products
• Translate business and operational needs into clear technical requirements
• Collaborate with developers, designers, and stakeholders to prioritize features and improvements

Requirements

• 3+ years of experience in Product Management, IT Project Management, or similar technical role.

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• Strong understanding of software development workflows and product lifecycle
• Experience working with developers, digital tools, and cross-functional teams
• Ability to gather requirements, write clear documentation, and manage priorities
• Strong analytical, organizational, and problem-solving skills
• Excellent communication skills and ability to explain technical concepts clearly
• Comfortable working independently in a remote environment

Bonus Points If You

• Have experience with Close.io, Hubspot, or educational platforms
• Are familiar with tools like Jira, Notion, Trello, ClickUp, or similar
• Have worked in startup, remote-first, high-ticket sales, or fast-paced environments
• Understand UX/UI principles and user behavior analysis
• Have experience with automations, APIs, or system integrations

Why Join Buildofarm

• Direct impact on revenue, customer experience, and operational scale
• Work alongside executive leadership to shape how the business operates
• Opportunity to build systems from the ground up in a fast-scaling company
• High ownership role with visibility and growth potential
• Remote, fast-moving environment with real decision-making authority