Support Engineer

Title: Support Engineer 5

Location: Fully Remote

Contract: ASAP- June 30th 2024; Strong potential for extension

Work Schedule: 40 hours/week M-F

We are looking for Support Engineers to work with our Trillion Dollar client remotely in Canada.

Job Description -

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching, and mentoring
• Drive technical collaboration and engagement outside of CSS
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
• Experience with any Azure Big Data Technologies
• Microsoft Technology Certifications – Asure data engineering, azure networking certification

Top 3 Hard Skills Required -

1. Enterprise Customer service| 1 years of experience

2. Spark | 3 years of experience (MUST HAVE)

3. Python | 3 years of experience

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities and qualifications may vary based on assignment.

IFG is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all.