Support enterprise data center and server environments, including next-generation AI platforms. Provide on-site support for Dell server and data center systems. Troubleshoot system issues across hardware, firmware, and operating systems.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Immediate Hiring for a Data Center Technician/Service Engineer @ Ellendale North Dakota 58436/Childress Texas 79201 My client is targeting professionals like you. who has experience in
Different Locations (Relocation acceptable upon receiving job offer)
Ellendale North Dakota 58436/Childress Texas 79201
If you are interested, please share your updated resume to balamurali@idexcel.com
Job Title: Data Center Technician/Service Engineer
Position : W2 Contract
Duration : 10+ months
Pay Rate: $40.00/hr on w2
Job Description:
Job Posting Title: On-Site Service Engineer – AI Data Center
Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required—strong data center and server fundamentals are what matter most.
What You’ll Do
- Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
- Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
- Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
- Support both reactive and preventive maintenance following established procedures
- Collaborate with internal teams and customers during service events to ensure clear communication and resolution
- Document work performed and contribute to shared knowledge and best practices
- Participate in on-call rotations and support extended coverage when needed
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What You Bring
- Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
- Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
- Familiarity with Linux or similar operating systems
- Strong troubleshooting and problem-solving abilities
- Comfortable working independently on-site and communicating clearly with customers
- Willingness to learn and support emerging technologies, including AI platforms
Qualifications
- 3–5+ years of experience in technical support, field service, or data center roles
- Associate or Bachelor’s degree in IT or related field (or equivalent experience)
- Dell or other vendor certifications are a plus, but not required
- Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules
Proximity & Availability
- Candidate lives locally (within 15–45 minutes of the work site)
- Comfortable with daily commute
- Willing to work shifts and be on-call
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Technical Ability
- Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
- Experience with server swaps and deployments
- Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
- Experience with water cooling servers (desirable, not required)
- Familiarity with Linux
- Has built PCs
- Follows provided Plan of Action (POA) from support
- Stays current with technology (reading, company announcements, continuous learning)
- Can handle the physical demands of the job
Documentation
- Provides real-time, detailed documentation
- Demonstrates good documentation habits
- Has experience in documentation
Communication & Team Fit
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- Communicates clearly, directly, and proactively
- Is personable and articulate
- Provides detailed examples
- Works well in a team and maintains a positive attitude
- Does not require excessive prompting or give elusive answers
Work Ethic & Prioritization
- Demonstrates strong work ethic and accountability
- Can prioritize tasks based on severity and customer demand
- Shows initiative and thrives in fast-paced, critical environments
- No periods of inactivity, lack of initiative, or difficulty handling pressure
Security & Clearance
- Ability and willingness to obtain (or having held) a security clearance
Decision Outcomes
- Meets all criteria above and is recommended to move forward
- If not aligned with priorities, or concerns exist about communication, initiative, or work ethic, not recommended
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