AI Summary
Join a global Intelligent Support-as-a-Service leader as a Customer Support Consultant. Deliver outstanding customer support via chats and emails, build strong customer relationships, and maintain a deep understanding of client solutions. Excellent English communication skills and 1+ years of customer support experience required.
Key Highlights
Deliver outstanding customer support
Build strong customer relationships
Maintain deep understanding of client solutions
Key Responsibilities
Deliver outstanding customer support via chats and emails
Be organized and process driven, maintaining a structured workflow
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists
Technical Skills Required
Benefits & Perks
Flexible hours
Remote work
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership
Greenhouse conditions for self-development
Culture built on trust
Nice to Have
Experience in the gaming industry
Job Description
Who we are?
SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.
Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.
What You Will Do
- Deliver outstanding customer support via chats and emails;
- Be organized and process driven, maintaing a structured workflow;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- Excellent English communication skills (Written C1 level or higher);
- 1+ years of experience in a customer support role;
- Experience providing support via chats and emails in English is a must;
- CRM systems expertise;
- Strong analytical thinking and reading skills;
- Proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Experience in the gaming industry.
- Provide services during flexible hours;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
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