AI-Driven Client Engagement Specialist

Client Engagement Details

The client is an AI-driven competitive intelligence platform built for modern e-commerce brands. They provide real-time visibility into market shifts by tracking hundreds of thousands of brands, retailers, and marketplaces across categories and channels. Their platform delivers insights on pricing, promotions, creative strategy, merchandising, and overall site experience, helping brands make faster and smarter decisions. Backed by experienced ecommerce operators and strong funding, they’re building a category-defining product at the intersection of AI and commerce intelligence.

Our client is looking for someone who can really leverage AI. Not building it, but using Claude, Gemini, OpenAI APIs like they're native tools. Think autonomous email systems that research prospects, draft emails, then handle replies when they come in.

Availability: Full-time. Looking for 5+ hours Pacific Time overlap.

• You will talk directly with customers.

What’s in it for you?

1. Learn and evolve your skills using the latest and greatest technology tools in a rapidly growing company.
2. Learn from the best people around you. We constantly challenge the status quo and invent new ways of building a great product.
3. 100% remote. Work anywhere, whether it is remotely in the comfort of your home, in a shared co-working space, in an RV on the beach, or while being a nomad in another country.
4. Work on challenging problems, innovate, and positively impact many people's lives while having fun doing it.

Required Qualifications

• Upper-intermediate to fluent speaking and writing English. Able to have a real-time conversation.
• 4+ years of full-time hands-on Node.js experience.
• 4+ years of full-time hands-on Typescript experience.
• 4+ years of full-time hands-on AWS experience.
• 3+ years of full-time hands-on React experience.
• 1+ years of full-time hands-on AI (Claude, Gemini, OpenAI APIs like they're native tools) experience.

Nice to Haves

• Bachelor’s degree in Computer Science or equivalent demonstrated ability.

Frequently Asked Questions

What are your typical clients?

The majority of our clients are venture-backed startups at the growth stage. Usually, at this stage, the company already achieved a product-market fit and is looking to expand rapidly. That’s where we bring the best engineering practices, strong architecture, the latest technologies, and consistent processes to help companies scale.

What is the length of your engagements?

Most of our long-term full-time engagements last multiple years. It allows you to evolve your career with the client company taking on more responsibilities.

What’s your company size?

The Right Balance team is 55+ engineers going to 75+ by the end of the year. The current client size team is 5+ people. The timing is great to be a part of a rapidly growing team making meaningful contributions.

What happens if the engagement is completed?

Most of our engagements are long-term in nature. That said, if the current engagement is ramping down, we’ll present you with more long-term opportunities to transition into.

What are your core values?

• Client First: we only win when our clients win. We treat client challenges as our own.
• Ownership: we embrace responsibility, taking on challenges, getting them to completion, and enjoying getting things done.
• Quality: we’re passionate about achieving quality outcomes by applying meticulous attention to detail.