Monitor and maintain management networks in a NOC environment. Troubleshoot telecom networks, follow MOPs, and communicate effectively with peers, providers, and customers. Analyze, diagnose, and resolve trouble situations.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Job Description – Operations Technician (NOC)
Location: 100% Remote (Onshore US only)
Work Type: Telework
Hardware: Laptop provided
Phone: Microsoft Teams
Role Summary
Monitor and maintain management networks in a NOC environment. Open trouble tickets, drive equipment/facility repairs with field operations, and resolve connectivity issues. Troubleshoot telecom networks, follow MOPs, and communicate effectively with peers, providers, and customers using Microsoft Office.
Key Responsibilities
- Maintain excellent alarm acknowledgment/response times and customer calls
- Document network failures and maintenance activities
- Analyze, diagnose, isolate, and resolve trouble situations
- Manage multiple trouble reports and restoration bridges/calls
- Support field technicians during outages/alarms
- Follow up and close trouble tickets
- Configure/test ports and IP assignments from connection requests
- Perform migration work during maintenance windows
- Troubleshoot central office connectivity (Ethernet, RS232, ISDN, X.25, Sync/Async)
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Required Skills (3+ Years)
- Cisco, Juniper, Nokia platforms
- Layer 2/3 switch/router configuration and troubleshooting
- Telecom equipment isolation
- Ethernet routers/switches
- Advanced customer service, organizational, teamwork, and multitasking skills
- Strong oral/written communication and Microsoft Office proficiency
- Prioritization in high-pressure environments
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Bonus Points
- Telecom/Cable/ISP IP NOC experience
- Cisco/Juniper certifications
- RS232, X.25, VRF, OSPF, BGP experience
- Knowledge of EMS, OSS, network inventory, alarming, provisioning
Additional Notes
- Minimal supervision required
- No customer site access, driving, or safety-sensitive duties
PriceSenz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, or disability.
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