Senior Product Manager for Civic Technology

Job Title: Sr. Product Manager

Location: 100% Remote - anywhere in the Continental U.S.

Salary: $140,000/year

Note: All advertised positions are salaried and full-time.

About Us

Friends From The City is a design, research, and engineering company focused on public impact. Our mission is to make digital interactions with government simple, intuitive, and accessible. That means removing barriers like confusing user flows, inaccessible content, and language limitations that prevent people from getting what they need.

We build digital products using accessible design, rigorous research, and reliable code.

About The Role

Millions of people rely on government websites and applications to access critical services like healthcare, housing, and financial support. But when those tools are slow, confusing, or difficult to use, it can make essential tasks feel impossible.

As a Product Manager at Friends, you will help lead that work. You will bring clarity, direction, and structure to teams building digital tools that serve real people with real needs. Your role is to ensure we are solving the right problems, delivering usable solutions, and creating lasting impact through thoughtful strategy.

Note: This role is contingent upon contract award.

Requirements

What you'll achieve:

In this role, you will lead product strategy and delivery for civic technology projects that improve public services. Some of the things you may do include:

• Shape the product vision and roadmap for a federal agency's most critical agricultural modernization programs, directly impacting how millions of American farmers and landowners interact with the federal government
• Serve as the senior product voice connecting agency IT leadership, business program units, and the Palantir platform team, translating complex agency needs into a coherent, prioritized delivery strategy
• Build and own the platform branding, communications, and value proposition that aligns IT and business leadership around a shared modernization vision
• Drive feature prioritization and use case validation across a portfolio of Palantir Foundry-based applications setting the standard for how federal agencies modernize at scale
• Extend your impact beyond the initial program scope, as your work will inform how the Palantir platform gets adopted across additional mission areas and potentially across the broader federal enterprise
• Operate at the intersection of high-priority national initiatives where your work is visible to agency executive leadership and directly tied to measurable outcomes for the American public
  
  

Skills You'll Need to Bring:

The ideal candidate will bring a mix of the following:

• Palantir Foundry experience: you have worked in a Foundry environment, understand ontology-driven workflows, and can speak credibly with platform teams about what is buildable
• Executive communication skills: you are comfortable running structured briefings with senior leadership and translating technical delivery status into business language

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• Stakeholder alignment across complex organizations: you have worked across cross-functional teams including IT, program offices, and external platform vendors simultaneously
• Agile delivery fluency: you manage backlogs, validate use cases, and keep delivery moving inside a sprint-based framework without sacrificing strategic vision
• Platform branding and communications: you can articulate a product's value proposition clearly to both technical and non-technical audiences at the leadership level
• Risk management and problem solving: you anticipate delivery risks early and come with solutions, not just status updates
  
  

Nice To Haves:

These are not required, but we would love to know if you have:

• Federal product management at the senior level: you have owned a roadmap in a government context, managed competing stakeholder priorities, and navigated agency governance without losing momentum
• Familiarity with procurement, compliance, or federal IT delivery frameworks
• Experience leading discovery work, service design sprints, or participatory workshops
• Knowledge of performance measurement or analytics tools
• Comfort navigating ambiguity, shifting requirements, or multidisciplinary teams
  
  

Education & Experience:

• Bachelor's degree in any discipline or equivalent experience. 5-7 years of relevant experience preferred
  
  

Whether or not you check every box, we encourage you to apply if the role and mission excite you.

Benefits

We believe people do their best work when they feel supported, valued, and inspired. At Friends From The City, our benefits are designed to help you thrive at work and in life.

Compensation & Time Off

• Competitive salary based on experience and market benchmarks
• 401(k) with company match to help you invest in your future
• 18 days of PTO, 11 paid federal holidays, and 5 additional wellness days to rest, recharge, and take care of yourself
• Flexible remote work with support for coworking memberships if needed
  
  

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Health & Wellness

• Comprehensive medical, dental, and vision insurance
• Life insurance and short-term disability coverage
• Access to mental health support and Employee Assistance Programs (EAPs)
• Wellness-first culture that respects boundaries and encourages balance
  
  

Professional Growth

• Annual Professional Development Stipend to invest in courses, conferences, books, or coaching
• Opportunities to lead, mentor, and learn across projects and disciplines
• Regular feedback, growth planning, and clear career pathways
  
  

Work Culture & Values

• A collaborative, mission-driven team that values your perspective
• Inclusive workplace practices that center equity and psychological safety
• The chance to work on meaningful civic tech projects that directly improve people's lives
• An environment where creativity, curiosity, and care are part of the job
  
  

Our Hiring Process

• Phone Interview
• Technical Interview
• Final Interview
  
  

Visit our Candidate Handbook to learn more about what to expect.