AI Summary
Guide clients through onboarding and product training in a clear and structured manner. Lead onboarding sessions and walkthroughs, help clients understand how to use the product, and support users as they learn workflows. Ideal for customer success professionals, trainers with technical curiosity, and L&D professionals entering SaaS.
Key Highlights
Lead onboarding sessions and walkthroughs
Help clients understand how to use the product
Support users as they learn workflows
Key Responsibilities
Lead onboarding sessions and walkthroughs
Help clients understand how to use the product
Support users as they learn workflows
Technical Skills Required
Benefits & Perks
100% Remote, location independent
Pay range: $1,800 - $2,200 per month
Nice to Have
SaaS / CRM / tech tools exposure
Customer success experience
Ability to learn and explain software quickly
Job Description
About Us
Smart Apartment Data provides real estate analytics software to U.S. professionals. We support enterprise clients through structured onboarding and education to ensure they use our platform effectively.
We are seeking a professional communicator who can guide clients through onboarding and product training in a clear and structured manner.
Meet our hiring team in this short video: https://vimeo.com/1057933773/3260b5ba8b
You will help clients successfully adopt a software platform by guiding them through onboarding and training.
Ideal for:
- Customer success professionals
- Trainers with technical curiosity
- L&D professionals entering SaaS
- Lead onboarding sessions and walkthroughs
- Help clients understand how to use the product
- Support users as they learn workflows
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- 2+ years of experience in onboarding, implementation, or customer-facing product roles
- Experience working directly with clients to help them adopt a tool, platform, or system
- Strong ability to simplify complex workflows and explain them clearly
- Comfortable guiding clients through structured sessions and discussions
- English level: C1 or C2 (required)
- Strong organizational and communication skills in a remote environment
- SaaS / CRM / tech tools exposure
- Customer success experience
- Ability to learn and explain software quickly
- Experience in Customer Education, Enablement, or Implementation
- Familiarity with CRM tools is a plus
- Handled high-value or demanding customers
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Customer support roles focused only on ticket handling
- Call center or BPO roles without product ownership
- HR onboarding focused on internal employees
- Administrative roles without client interaction
- Sales-only roles without post-sale onboarding experience
- 100% Remote, location independent
- Compensation: $1,800 - $2,200 per month (based on relevant experience and qualifications)
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