Manager, Professional Services - Americas West

1. About Our Client:

The organization operates within the cybersecurity industry, focusing on enabling digital transformation for its customers by enhancing agility, efficiency, resilience, and security. It leverages a large security data infrastructure to power a cloud-native Zero Trust Exchange platform that protects users, devices, and applications from cyberattacks and data loss regardless of location. The company prioritizes innovation, particularly through AI, to stay ahead of evolving security threats and cultivates a culture centered on execution, customer focus, collaboration, ownership, and accountability.

2. About the Opportunity:

The Manager, Professional Services will lead the Americas West services delivery and post-sales deployment programs. This role involves managing a team of technical consultants and project managers to ensure customer-focused execution while improving the scalability, efficiency, and profitability of cloud security solutions. Reporting to the Director of Professional Services AMS, this US-based remote position plays a key role in driving service excellence and operational improvements across cross-functional teams.

3. Responsibilities:

• Lead and manage a technical team responsible for solution deployments and support in the Americas West region

• Manage hiring, onboarding, development, and performance of team members to ensure quality delivery

• Collaborate with Sales, Customer Success, Product Management, and Support for successful deployments

• Engage in long-term planning and strategic decision-making with global partners and leadership

• Improve operational processes, tools, and KPI management to increase automation and reduce manual work

4. Requirements:

• 5+ years in Professional Services or Consulting delivery within enterprise software or SaaS

• 3+ years in a leadership role managing delivery teams in a high-growth environment

• Experience managing distributed teams and collaborating with cross-functional stakeholders

• Proven leadership development and organizational strategy execution skills

• Technical knowledge of network technologies, VPNs, firewalls, proxies, and cloud security protocols

5. Pay Range and Compensation Package:

• Base pay range for this full-time position is $140,000 to $200,000 USD, excluding commission, bonuses, equity, and benefits

• Salary varies based on role, level, skills, experience, and education

6. Benefits & Perks:

• Various health plans

• Vacation and sick time off plans

• Parental leave options

• Retirement plans

• Education reimbursement

• In-office perks

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.