Technical Support Engineer role at ORIA Bioscience. Provide technical assistance, troubleshoot system issues, and ensure smooth operation of scientific and digital platforms. Proven experience as a Technical Support Engineer or similar role required.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
📄 Job Description
Role: Technical Support Engineer
Company: ORIA Bioscience
Location: United States (Remote)
Employment Type: Part-Time / Full-Time
🧬 About ORIA BioscienceORIA Bioscience is a life sciences and biotechnology-focused organisation dedicated to advancing research, data analysis, and innovative scientific solutions. We leverage modern technology platforms to support research teams, laboratories, and data-driven discovery.
💻 Role OverviewWe are seeking a skilled Technical Support Engineer to join our remote team. You will provide technical assistance, troubleshoot system issues, and ensure the smooth operation of scientific and digital platforms used by our teams.
⚙️ Key Responsibilities- Provide technical support for software, systems, and research platforms
- Troubleshoot and resolve technical issues in a timely manner
- Support users via ticketing systems, email, or chat
- Assist with system configuration, setup, and maintenance
- Monitor system performance and identify recurring issues
- Collaborate with IT and engineering teams to resolve complex problems
- Document troubleshooting steps, solutions, and support processes
- Support onboarding and technical setup for new users
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- Proven experience as a Technical Support Engineer or similar role
- Strong troubleshooting skills across software, systems, and networks
- Familiarity with Windows, macOS, and/or Linux environments
- Experience with ticketing tools (e.g., Jira, Zendesk, ServiceNow)
- Basic understanding of networking and cloud systems
- Strong communication and problem-solving skills
- Experience supporting scientific or research platforms (preferred)
- Ability to work independently in a remote environment
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- Fully remote working arrangement
- Flexible part-time or full-time opportunities
- Opportunity to support innovative biotech and research systems
- Collaborative and mission-driven work environment
- Career growth in technical support and scientific technology
- Please submit your resume and a brief summary of your technical support experience.
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