Customer Support Specialist for Telehealth Services

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Telehealth Services

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• 100% remote work flexibility, allowing you to work from anywhere
• Comprehensive 5-day training provided to ensure your success in the role
• Access to the latest AI tools to enhance productivity and efficiency
• Supportive and collaborative work environment focused on meaningful human interaction
  
  

What To Expect (Job Responsibilities)

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• Guide new users through account creation, integration, and initial profile settings via live chat and screen-share
• Resolve complex login issues, billing discrepancies, and permission settings with speed and precision
• Translate technical language into clear, simple instructions for non-technical users
• Utilize internal AI co-pilot tools to summarize user history and provide faster, more accurate resolutions
• Support licensed psychologists in delivering top-tier care to clients
  
  

What Is Required (Qualifications)

• 1-2 years of experience in a remote customer-facing role, preferably in SaaS or tech
• Strong enjoyment in helping customers achieve understanding of features
• Proficiency with CRMs (such as Zendesk or Salesforce), Slack, and modern AI productivity tools

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• Exceptional written communication skills that are professional and error-free
• Availability of a quiet, dedicated workspace with high-speed internet
  
  

How To Stand Out (Preferred Qualifications)

• Experience in a tech-forward environment or telehealth services
  
  

#Telehealth #RemoteWork #CustomerService #CareerGrowth #AIIntegration

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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