AI Summary
Drive the evolution of global customer support and aftersales platforms. Lead discovery and documentation of complex business requirements. Bridge the gap between stakeholders and IT teams to prioritize enhancements and change requests.
Key Highlights
Lead discovery and documentation of complex business requirements
Bridge the gap between stakeholders and IT teams
Drive the implementation and rollout of new system features
Key Responsibilities
Lead the discovery and documentation of complex business requirements for global service platforms
Bridge the gap between stakeholders and IT teams to prioritize high-impact enhancements and change requests
Orchestrate User Acceptance Testing (UAT) and manage defect resolution to ensure seamless platform performance
Drive the implementation and rollout of new system features across international operational teams
Champion continuous improvement by analyzing platform adoption and identifying opportunities for automation and optimization
Technical Skills Required
Benefits & Perks
Competitive salary of £38,000 - £45,600 per annum
Fully remote working flexibility
Excellent benefits package
Job Description
Junior Product Owner | £38,000 - £45,600
We're working with a leading global service solutions provider on this exciting opportunity.
Are you ready to transition from technical support or analysis into a strategic product role? We are looking for a motivated individual to help drive the evolution of global customer support and aftersales platforms, including high-traffic Self-Service Portals and complex ticketing ecosystems.
The Role
- Lead the discovery and documentation of complex business requirements for global service platforms.
- Bridge the gap between stakeholders and IT teams to prioritize high-impact enhancements and change requests.
- Orchestrate User Acceptance Testing (UAT) and manage defect resolution to ensure seamless platform performance.
- Drive the implementation and rollout of new system features across international operational teams.
- Champion continuous improvement by analyzing platform adoption and identifying opportunities for automation and optimization.
Interested in remote work opportunities in Product Management? Discover Product Management Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- Proven experience in a Service Desk, Application Support, Business Analyst, or QA/UAT environment.
- Hands-on experience working with enterprise CRM systems or advanced Ticketing Software.
- Practical exposure to the software development lifecycle (SDLC), specifically in requirements gathering or system testing.
- Exceptional communication skills with the ability to influence stakeholders across IT and Operations.
- A proactive, detail-oriented mindset with a passion for delivering a world-class customer experience.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Competitive salary of £38,000 - £45,600 per annum.
- Fully remote working flexibility to support your work-life balance.
- Excellent benefits package and a clear career path into Senior Product Management.
- The chance to work on large-scale, global digital transformation projects.
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