IT Administrator

IT Administrator

ScaleNP | Remote | Full-Time

Supporting: Rooted Life, San Diego, CA

About the Role

ScaleNP is a fractional operations and administration consulting firm that embeds experienced operators inside mission-driven organizations. We are hiring an IT Administrator to provide dedicated technology support to Rooted Life, a healthcare organization based in San Diego, CA.

This is a remote, full-time position. You will serve as the primary IT resource ensuring Rooted Life's staff has reliable, secure access to the platforms and systems they need to operate effectively and serve their clients.

Key Responsibilities

Google Workspace Administration

• Manage user accounts, groups, and organizational units
• Configure and maintain Gmail, Google Drive, Calendar, Meet, and related services
• Enforce security policies, manage access controls, and monitor for compliance
• Support onboarding and offboarding of staff accounts

Zoom Platform Administration

• Manage Zoom accounts, licenses, and settings
• Configure and troubleshoot Zoom Meetings, Webinars, and Phone as applicable
• Support staff with Zoom best practices and usage issues

EHR System Administration

• Serve as system administrator for the organization's Electronic Health Records (EHR) platform
• Manage user access, roles, and permissions within the EHR system
• Coordinate with the EHR vendor on system updates, issues, and enhancements
• Support clinical and administrative staff with EHR-related questions and troubleshooting

Billing Platforms & Payer Portals

• Administer access to billing platforms and payer portals used for healthcare reimbursement
• Coordinate user setup, credentialing access, and troubleshooting across payer systems
• Maintain accurate records of platform credentials and access permissions
• Liaise with billing staff and external vendors to resolve system access issues promptly

General IT Support & Security

• Serve as the first point of contact for IT support requests from staff
• Maintain documentation for system configurations, access controls, and procedures
• Ensure all platforms meet HIPAA compliance and data security requirements
• Proactively identify and address technology issues before they impact operations

Qualifications

Required

• 3+ years of experience in an IT administrator or systems administrator role
• Hands-on experience administering Google Workspace

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• Experience administering Zoom at an organizational or enterprise level
• Demonstrated experience with EHR systems in a healthcare setting
• Familiarity with healthcare billing platforms and payer portal management
• Working knowledge of HIPAA requirements and healthcare data security practices
• Strong communication skills; ability to support non-technical users clearly and patiently
• Highly organized, self-directed, and able to manage multiple priorities remotely

Preferred

• Google Workspace Administrator certification
• Experience supporting behavioral health, mental health, or outpatient healthcare organizations
• Familiarity with common EHR platforms (e.g., Athenahealth, SimplePractice, Kareo, or similar)
• Prior experience in a fractional or multi-client support environment

Work Environment

• 100% remote
• Full-time position
• Employed by ScaleNP; dedicated support provided to Rooted Life (San Diego, CA)
• Must be available during core Pacific Time business hours

How to Apply

Submit your resume along with a brief note describing your experience with EHR systems and healthcare IT environments. Applications without relevant healthcare IT experience will not be considered.