AI Summary
Provide onsite technical support for federal customers, troubleshoot and resolve technical issues, and maintain IT systems and equipment. Collaborate with support teams and customers to resolve problems. Obtain relevant certifications within six months of hire.
Key Highlights
Provide onsite technical support
Troubleshoot and resolve technical issues
Maintain IT systems and equipment
Key Responsibilities
Provide on-call support
Interact with network services and software systems engineering
Recommend systems modifications
Perform routine system maintenance and analysis functions
Install operating system patches and upgrades
Provide remote support services
Manage user relocation requests
Ensure devices are properly encrypted
Provide on-site support for enterprise groups
Restart network equipment
Replace defective network equipment
Assist users with mobile communication devices
Provide tier 2 support
Assist with physical inventory
Assist with receiving and receipting property
Process computer equipment for disposal
Ensure disposal policies are properly employed
Troubleshoot system problems
Work with support staff for remote troubleshooting and repairs
Assist in setting up presentation devices and video conferencing units
Support pre/post application releases
Gather, analyze, and report end-user support trends
Assist tier 1 Service Desk with answering user calls
Technical Skills Required
Benefits & Perks
Salary: $53,040.00 - $53,040.00 per year
Reimbursement for certification costs
Public Trust Clearance
Nice to Have
Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
Certification in Microsoft Operating Systems
Familiarity with SCCM remote resolution and using SCCM to remotely complete software installation
Job Description
Overview
GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Tucson, AZ and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Employee will be required to obtain an A+, ITIL Foundation, HDI certification, and one of the following within six months of hire: Security+, Network+, or Server+. The cost of certification will be reimbursed by GovCIO.
Responsibilities
The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:
- Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Recommend systems modifications to reduce user problems.
- Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
- Install operating system patches, upgrades etc. via SCCM Software Center
- Provide remote support services for telework/home users.
- Help ensure user applications work over VPN and/or Citrix.
- Manage user relocation requests.
- Ensure devices are properly encrypted.
- Local On-Site Cabling.
- Provide on-site support for enterprise groups such as the network and security operation centers.
- Restart network equipment, including switches and routers as directed by enterprise networking.
- Replace defective network equipment.
- Wireless Services
- Assist users with mobile communication devices.
- Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
- Asset Inventory Support
- Assist with physical inventory as needed.
- Assist with receiving and receipting property.
- Disposal Preparation Support
- Process computer equipment for disposal.
- Ensure disposal policies are properly employed.
- Ensure all devices are fully wiped of information before leaving the facility.
- Video Conferencing and Audio/Video O&M
- Troubleshoot system problems.
- Work with support staff for remote troubleshooting and repairs.
- Assist in setting up presentation devices and video conferencing units.
- Support pre/post application releases.
- Gather analyze, and report end-user support trends.
- Assist tier 1 Service Desk with answering user calls.
- Other duties as assigned.
Looking to advance your IT & Network Engineering career with relocation support? Explore IT & Network Engineering Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
Required Skills and Experience
- High School with 0-3 years (or commensurate experience)
- US Citizen
- High degree of technical proficiency
- Excellent problem-solving skills and analytical abilities
Interested in relocating to United State? Check out our comprehensive Relocation Jobs in United State page with detailed relocation packages and benefits.
- Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
- Certification in Microsoft Operating Systems
- Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
- CompTIA Network+
- CompTIA A+
- CompTIA Server+
- CompTIA Security+
Must be able to obtain and hold a Public Trust Clearance.
#AR
#NSS
Posted Salary Range: USD $53,040.00 - USD $53,040.00 /Yr.
Similar Jobs
Explore other opportunities that match your interests
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
Jobs via Dice
United State
Network Communications Administrator
••••••
••••••
••••••
Job Type
••••••
Experience Level
••••••
Northrop Grumman
United State
Plant Manager
••••••
••••••
••••••
Job Type
••••••
Experience Level
••••••
Tyson Foods
United State