Network Engineer IV responsible for 24/7 operational support, escalation, and lifecycle management of enterprise Prisma SD-WAN and Prisma Access solutions. Provides Tier 3 support for complex global, hybrid, and cloud customer networks. Mentors junior engineers and contributes to platform maturity, automation, and operational excellence.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Type: Direct Hire
Location: United States
Fully Remote
Requirements:
- 3-8 years of network engineering experience – design and implementation
- Hands on experience with Palo Alto Prisma Access
- Experience in Prisma SDWAN
- Advanced WAN and routing expertise – BGP & OSPF protocols
- Palo Alto Strata Cloud Manager (SCM) or Panorama experience
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Nice to Have:
- Palo Alto Networks Certified SD-WAN Engineer
- Palo Alto Networks Certified Security Service Edge Engineer
- Palo Alto Prisma Certified Cloud Security Engineer (PCCSE)
- Cisco certifications (CCNP or CCIE) highly recommended
Job Description:
The Network Engineer IV – Palo Alto Prisma will be responsible for 24×7 operational support, escalation, and lifecycle management of enterprise Prisma SD‑WAN and Prisma Access solutions within Managed Services and Network‑as‑a‑Service (NaaS) environments. This role serves as a Tier 3 escalation engineer, supporting complex global, hybrid, and cloud customer networks, leading high‑severity incident response, and ensuring service quality, stability, and customer satisfaction. The engineer works cross‑functionally with Managed Services, Security, Network, Engineering, Presales, Product, and Service Management teams, while mentoring junior engineers and contributing to platform maturity, automation, and operational excellence.
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Key Responsibilities
- Provide Tier 3, 24×7 operational support for Prisma SD‑WAN, Prisma Access, GlobalProtect, IPsec, and FWaaS
- Lead major incident response, customer communications, and root cause analysis
- Own the full service lifecycle: onboarding, changes, upgrades, migrations, and decommissioning
- Design and validate secure, resilient Prisma SASE architectures with proper routing, segmentation, and HA
- Support advanced routing and SD‑WAN (BGP required, OSPF) across global WANs
- Enable and troubleshoot cloud connectivity (AWS, Azure, GCP)
- Support Zero Trust services including ZTNA, SWG, and identity integrations
- Drive automation, observability, documentation, and operational standardization
- Mentor Tier 1/2 engineers and support cross‑vendor SASE/SD‑WAN environments as needed
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