Technical Support Specialist

1. About Our Client:

The organization operates in the B2B SaaS industry, providing technical solutions that require ongoing customer support. It addresses challenges related to technical issue resolution and customer service in a fully remote environment. The company supports its clients through multiple channels such as email, tickets, phone, and screen sharing, emphasizing customer care and satisfaction. The team functions fully remotely within the U.S., reflecting modern flexible work arrangements.

2. About the Opportunity:

The Technical Support Specialist role is focused on delivering Level 1 technical support to customers, ensuring timely investigation and resolution of technical issues. This position is essential for maintaining high customer satisfaction by managing escalations, following up on cases, and contributing to internal and external knowledge resources. It plays a key role in sustaining the organization''s customer service quality within a fully remote setting and standard business hours.

3. Responsibilities:

• Provide Level 1 technical support

• Investigate and resolve technical issues

• Escalate severe or product-related problems

• Follow up with customers to ensure satisfaction

• Update and create help documentation for stakeholders

• Deliver consistent, high-quality customer service

4. Requirements:

• Bachelor’s degree or equivalent experience

• Experience supporting B2B SaaS customers

• Strong written and verbal communication skills

• Polite, friendly, and professional demeanor

• Ability to quickly learn technical skills

• Ability to understand customer concerns and problem solve

Preferred:

• Experience with Hubspot

• Knowledge of email setup, configuration, and domain records

• Experience with server logs and command line

• Experience in a fast-paced startup environment

5. Pay Range and Compensation Package:

• Annual base salary is $58,656.00

• Bonus potential up to $8,000 annually

6. Benefits & Perks:

• Fully remote work environment

• Cigna or Kaiser Permanente healthcare coverage (location dependent)

• Dental and vision insurance through Guardian

• 401(k) retirement account

• 28 days of sick and vacation time per year

• 8 paid annual holidays

• Stock option grants

• Company-provided MacBook

• $500 quarterly stipend for professional development

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.