IT Specialist (CUSTSPT/NETWORK)

Announcement Type

TARP - Direct-Hire Authority (DHA)

Position Type

Permanent

USACE Organization

North Atlantic Division (NAD) - Europe District

Locations (City, State)

Wiesbaden, Germany

Position Overview/Duties

Payscale & grade

GS12

Location

1vacancyinthefollowing location:

Wiesbaden, Germany

Remote job

No

Telework eligible

Situational/Unscheduled Telework only

Travel Required

25% or less - You may be expected to travel for this position.

Relocationexpenses reimbursed

Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy.

Appointment type

Permanent

Work schedule

Full- time

Service

Competitive

Promotion potential

None

Jobfamily (Series)

• 2210 InformationTechnology Management
  
  

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Supervisory status

No

Security clearance

Secret

Drug test

No

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

• ProvideITdesktopsupport,systemsadministration,networkadministration,customerservice, equipment/hardware support, and telecommunications services for USACE NAU users and organizations.
• ResponsibleforLocalAreaNetwork(LAN)managementandthetechnicaloperationoflayer2 network devices. Troubleshoot issues with LAN connectivity, server connections, and PC hardware/software.
• ProvideITcustomersupport;respondtotechnicalsupportticketswithinprioritytimelines.Interface withtheEnterpriseServiceDeskandassistbothclassifiedandunclassifiedcomputerusers.
• Analyze equipment and software usage to identify problem areas. Make recommendations regarding efficient automation approaches. Support lifecycle management of IT equipment through exchange/disposal.
• Assist in implementing hardware/softwares solutions to ensure information requirements are met in accordancewithinformationassuranceandsecuritystandards.
  
  

Requirements Conditionsof employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• One yeartrial/probationaryperiodmaybe required.
• Mustbe abletosatisfythe requirementsofthe26JUL12 DODI 1400.25V1230,DoDCivilian PersonnelManagementSystem:Employmentin ForeignAreasandEmployeeReturnRights. Visit http://www.dtic.mil/whs/directives/corres/pdf/140025v1230.pdf.
• Male applicants born after December 31,1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• YouwillberequiredtoprovideproofofU.S. Citizenship.
• Applicants must comply with the Exceptional Family MemberProgram requirements as outlined in the DoD Instruction 1315.19.
• MustbeabletoobtainandmaintainaSecretsecurity clearance.
• MustbeabletoobtainandmaintainaStatesideandUSAREURdriver's license.
• The incumbent must possess a Certified Information Systems Security Professional (CISSP) or complete the certification within six months of appointment.
• Lifting requirement of up to 45lbs.
  
  

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Other Conditions and Requirements

• Qualifications Who MayApply:US Citizens Inorder to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteerwork done through National Service programs (e.g., Peace Corps, AmeriCorps)andother organizations (e.g.,professional; philanthropic;religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, yourtranscriptswill be required as part of your application. Additional informationabout transcripts is in this document.
  
  

BasicRequirementforITSpecialist (CUSTSPT/NETWORK)

Specialized andOther Experience:Oneyear of specialized experience whichincludes:1)ProvidingIT service desk customer support to resolve a variety of information management, network, hardware/software,andtechnicalissues;2)Facilitatingnetworkoperationsutilizingtechnologies suchasfirewalls,virtualprivatenetwork(VPN),voice,andenterprisemanagementtools(e.g., SolarWinds, ForeScout, and Cisco Integrated Systems Environment); AND 3) Supporting lifecycle managementofITequipment throughexchange/disposal.Thisdefinitionofspecializedexperience is typical ofwork performed at the next lower grade/level position in the federal service (GS-11).

The Specialized Experience Must Include, Or Be Supplemented By, Information Technology Related Experience (paid Or Unpaid Experience And/or Completion Of Specific, Intensive Training, As Appropriate) Which Demonstrates Each Of The Four Competencies, As Defined

Attention to Detail-lsthoroughwhenperformingworkandconscientiousaboutattendingtodetail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurateworkindependently,eveninthemostdifficultorstressfulsituations;occasionallyreviewing work completed by others.

• CustomerService-Workswith clients and customers (that is,any individuals who use or receive the services or products that yourwork unit produces, including the general public, individualswho work in the agency, other agencies, or organizations outside theGovernment)to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportiveworking relationships with customers; conducting evaluation of supportto determine quality of services and customer satisfaction, and recommendingprocedural changesbased on customerneed or changes in policy and/or regulation.

• OralCommunication-Expressesinformation(forexample,ideasorfacts)toindividualsorgroups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competencyinclude:convincinglyconveyingcomplexinformationtocustomers;presentingthoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
• Problem Solving-Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.Examples of IT-related experiencedemonstratingthis competencyinclude:solving complexorsensitiveproblemsby developing and proposing strategicalternatives;identifying possible conflictsand shared benefits; helping team anticipateproblems and identifying and evaluating potential sources of information; providing feedbackand coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectivenessofdecisions and adjusting future decisions as appropriate.
  
  

Education

Some federal jobs allow you to substitute your education forthe required experience inorderto qualify. Forthis job, you must meet the qualification requirementusing experience alone--no substitution of education for experience is permitted.

Additional Information

• Male applicants born after December31,1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You willberequiredtoprovide proofofU.S. Citizenship.

• Oneyeartrial/probationaryperiodmaybe required.
• DirectDepositofPayis required.
• U.S.citizens overseas under ordinarily resident status arenot eligible for appointment under the Status of Forces Agreement.
• Localitypaydoesnotapplyintheoverseas area.
• Ifanemployee brings achild to anoverseas location andthat child isentitled toattend a DoD school ona space-requiredbasisinaccordance withDoDEA Regulation1342.13, theDoDEAand
• theMilitaryDepartmentresponsibleforprovidingrelatedserviceswill ensurethatthechild,if eligibleforspecialeducation,receivesafreeappropriatepubliceducation,includingrelated services pursuant to DoDI1342.12 andDoDM1342.12.-lfanemployee bringsaninfant or toddler (up to 3 years of age)toanoverseas location, and that infant or toddler,butforthe child's age,isentitled to attend the DoDEA ona space-requiredbasis inaccordance with DoDEA Regulation1342.13, then the Military DepartmentresponsibleforEIS will providetheinfant ortoddlerwith the required EIS in accordance with the eligibility criteria consistent with DoDI1342.12 and DoDM1342.12.
• Employees (and family members)whorequire medicalor dental care in theoverseas location willbe responsibleforobtaining and paying forsuch care. Accessforcivilian employeesand theirfamilies tomilitarymedical and dentaltreatmentfacilitiesis on aspace-available and reimbursablebasis only.
• Theinitiallengthofthis overseastouris 36 months.
• Pay retention may beoffered to selected applicants for positions at overseas locations. Pay retention willnot be offered as an incentive foremployeesmoving between overseas positions.
• Selectees may receive certain foreign area benefits such as:Living Quarters Allowance (LQA) or governmentquarters, home leave, etc.Selecteeswillhave their eligibilityfor foreign area benefits determined at the time of hire in accordance with Departmentof State Standardized Regulation (DSSR) and DoDI1400.25 volume1250.

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• SelectionissubjecttorestrictionsresultingfromDepartmentofDefensereferralsystemfor displaced employees.
• Ifyouhave retired from federal service and you are interested inemploymentas a reemployed annuitant, see theinformation in the ReemployedAnnuitant information sheet.
• ThisisanInformationTechnology/CyberManagementCareerField position.
• Multiplepositionsmaybefilledfromthis announcement.
• When you perform aCivilian Permanent Change of Station (PCS) withthe government, theInternal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www . dfas . mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction.htm formore information.
• Payment of Permanent Changeof Station(PCS) costsisauthorized, subject to theprovisions of the Joint Travel Regulations.
• IncentivesMAYbeauthorizedforthis position.
• For positions in a foreign country, that country's laws or international agreements may have a direct impact on the ability of an employee's same sex domestic partner or spouse to accompany the employee and receive certain benefits. If you believe you may be affected by these laws and agreements, you should familiarize yourself with relevant information and direct questions concerning a specific country (Foreign Duty Location) to the appropriate Army Human Resources point of contact prior to the acceptance of employment and your entrance on duty.
• Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.Veterans and Military Spouses will be considered along with all other candidates.
• Required Documents

• Thedocumentsyouarerequired to submitvary based on whetheror not you areeligible for preference in federal employment. A complete description of preference categories and the associated required documentsis in the ApplicantChecklistforPublicAnnouncements .
• Asdescribed above, your complete application includes your resume, your responses to theonline questionnaire,and documentswhich prove your eligibility to apply. If you failtoprovide these documents,you willbe marked ashavinganincomplete application package and you willnot be considered any further.
• Your resume:
• Your resume may besubmitted in any format andmust supportthe specialized experience described in this announcement.
• Ifyourresumeincludesaphotographorotherinappropriatematerialorcontent,itwillnotbeusedto makeeligibilityandqualificationdeterminationsandyoumaynotbeconsidered forthisvacancy.
• For qualificationsdeterminationsyour resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present).If your resume does not contain this information, yourapplication may be marked as incompleteand you may not receive consideration for this position.
• Foradditionalinformationsee: Whattoincludeinyour resume .
• Othersupporting documents:
• Cover Letter, optional
• MostrecentPerformanceAppraisal,if applicable
• NOTE: Documentssubmittedas part ofthe application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates maycontain personal information for someone other thanyou.You may sanitize these documents to remove another person's personal information before you submit your application. Youmay beasked toprovide anun-sanitized version of thedocuments if you are selected to confirm your eligibility.

Equal Employment Opportunity (EEO) Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor

To learn more, please visit the Office of Equal Opportunity (https://www.eeoc.gov/federal-sector/federal-employees-job-applicants).

Qualifications - Candidates will be evaluated in accordance with OPM General Schedule (GS) Qualification Standards or Federal Wage System (FWS) Qualifications and Job Elements

GS Standards: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/

Reasonable Accommodation

Reasonable accommodation is available to qualified employees with disabilities. You can request a reasonable accommodation at any time during the application process, hiring process or while on the job. Requests are evaluated on a case-by-case basis.