Microsoft IT Support Engineer

Spectrum IT Recruitment • United Kingdom
Remote
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AI Summary

We are seeking a Contract IT Support Engineer to provide day-to-day IT support and assist with Microsoft 365 migrations and modern workplace deployments. The ideal candidate will have 3+ years of IT support experience and strong Microsoft 365 admin skills. Excellent customer service skills are required.

Key Highlights
1st/2nd line support via phone and email
Manage tickets in line with SLAs
Support Microsoft 365 environments
Key Responsibilities
Manage tickets in line with SLAs
Support Microsoft 365 environments
Maintain backups, monitoring, and endpoint security
Assist with onboarding and basic infrastructure upgrades
Technical Skills Required
Microsoft 365 admin Windows server admin Windows 10/11 SharePoint Intune DNS TCP/IP DHCP VPN Firewalls
Benefits & Perks
Remote work
Flexible working hours
Nice to Have
Azure
Hyper-V
macOS

Job Description


Contract IT Service Desk Engineer

Duration: 3 months

IR35 Status: Small Company Exemption

Location: Fully remote working, Basingstoke office if hybrid working is preferred

Our client is seeking Contract IT Support Engineer to support a Microsoft-focused MSP delivering primarily BAU support and assist with cloud project work. You'll provide day-to-day IT support while contributing to Microsoft 365 migrations and modern workplace deployments. Working in a small team, you'll take ownership of tickets, ensuring timely resolution and excellent customer service.

Key Responsibilities

  • 1st/2nd line support via phone and email
  • Manage tickets in line with SLAs
  • Support Microsoft 365 environments
  • Maintain backups, monitoring, and endpoint security
  • Assist with onboarding and basic infrastructure upgrades

Key Skills

  • 3+ years IT support experience (MSP preferred)
  • Strong Microsoft 365 admin experience
  • Windows server admin
  • Windows 10/11
  • Knowledge of SharePoint/Intune
  • Basic networking knowledge (DNS, TCP/IP, DHCP, VPN, Firewalls)

Desirable: Any experience in the following Azure, Hyper-V, macOS.

If you're a contract IT support engineer with excellent customer service skills, please apply to the role for immediate consideration.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.


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