Marketing & Operations Specialist

At Raven, our culture is built on trust, initiative, and a shared drive to deliver excellence. Our core values guide how we work - every day, with every customer:

• We do as we say
• Responsive
• Curious
• Easy to work with
• Take initiative

We value autonomy, accountability, and a proactive mindset. You’ll have the freedom to own your role, contribute ideas, and improve how things are done, alongside a team that is supportive, skilled, and aligned in purpose.

What Makes Us Unique

• Industry-leading response times
• Our products support 24/7 operations
• We provide fully integrated solutions

About the Role

This is not a typical coordinator role.

As Marketing & Operations Specialist, you will be responsible for keeping Raven’s marketing consistent, effective, and continuously improving. While also helping the team operate at a higher level.

You will own execution across key marketing channels, bring structure to internal processes, and ensure the day-to-day coordination of the team runs smoothly. This role sits at the intersection of marketing, operations, and execution.

If you enjoy taking ownership, building systems, solving problems proactively, and seeing the direct impact of your work, this role will suit you.

This role is approximately 70% marketing and 30% operations, with flexibility based on team priorities.

How to Apply

To be considered, please submit:

• Your resume
• A short video introduction (max 3 minutes) highlighting your relevant experience and interest in the role and industry

You can apply via Indeed or email us at careers@ravensupply.ca.

We use the video to better understand communication style and fit for a role that combines marketing, coordination, and ownership.

*****Applications without both of these requirements will not be considered.*****

What You’ll Own

Marketing & Growth Execution

• Own and execute content across LinkedIn and other platforms to drive engagement and lead generation
• Build and manage email marketing campaigns (Brevo/Zoho), including segmentation, scheduling, and performance tracking
• Improve website and product content for clarity, accuracy, and SEO performance
• Create and refine marketing materials (line cards, brochures, case studies, presentations, newsletters)
• Conduct market and competitor research to identify trends and opportunities
• Track, analyze, and report on campaign performance, sales metrics, and customer insights

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• Own partner and supplier marketing initiatives, including spotlights and collaborative campaigns
• Collaborate with sales and operations to document processes and build marketing SOPs
• Lead fundraising campaigns supporting Raven’s non-profit initiatives, strengthening community impact while expanding brand reach

Operations & Team Enablement

• Own logistics and coordination that keep the sales team focused on revenue-generating work
• Plan and coordinate Lunch & Learns (L&Ls), internal meetings, and external meetings
• Own travel and accommodation coordination for the sales team
• Build and improve employee-related administrative processes and documentation
• Plan and execute internal and external company events, celebrations, and team initiatives
• Manage and maintain internal training records and databases
• Collect, organize, and maintain operational data (e.g., ClockShark or similar tools)
• Lead meeting preparation, scheduling, documentation, and follow-ups
• Own and improve day-to-day office coordination (supplies, lunches, general logistics)

Success in This Role (First 6 Months)

• Marketing channels (LinkedIn, email) are active, consistent, and professionally managed
• Campaigns are not only launched, but tracked, analyzed, and improved over time
• Sales is better supported through stronger marketing content, tools, and coordination
• Internal processes are more organized, reliable, and require less follow-up
• Team operations run smoothly because you anticipate needs and solve issues early
• You identify gaps, inefficiencies, and opportunities, and act on them without being asked

Who Will Succeed in This Role?

You’ll do well here if you:

• Take initiative without waiting to be told what to do
• Are comfortable working with minimal direction and high ownership
• Can manage multiple priorities and follow through consistently
• Notice what others miss and take pride in doing things well
• Enjoy bringing structure to chaos and improving how things work
• Are equally comfortable executing marketing work and coordinating operations

What We’re Looking For

• 3–5 years of experience in a marketing, operations, coordination, or business support role
• Experience in a B2B, technical, or small-business environment is an asset

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• Strong written and verbal communication skills, with the ability to create clear, professional content
• Proven ability to manage projects, deadlines, and priorities independently
• Experience building or maintaining SOPs, systems, or internal processes
• Highly organized with strong attention to detail
• Comfortable working across both creative (marketing) and structured (operations) tasks
• Experience with email marketing platforms (e.g., Zoho, Brevo, Outlook) and social media tools
• Familiarity with SEO, website content management, and basic marketing analytics
• Proficiency in Google Workspace / Microsoft Office (Docs, Sheets, Calendar, etc.)
• Experience coordinating schedules, meetings, or events in a professional environment
• Ability to handle sensitive information with discretion
• Strong judgment and problem-solving ability; able to identify priorities without constant direction
• Comfortable working in a fast-paced, small-team environment where priorities shift
• Experience in construction, HVAC, engineering, or a technical industry is an asset
• Must be able to reliably commute to the office

Compensation & Benefits

• Salary: $65,000 - $80,000 depending on experience
• Performance-based commission opportunities
• Profit Sharing Program
• Comprehensive Health & Dental Plan
• Fit for Life Fund: $500/year
• Raven Giving Fund: $250/year donated to a non-profit of your choice
• Mileage reimbursement for work-related travel
• Company-provided phone & plan (~$1,200/year value)
• Stable Monday–Friday schedule (no evenings or weekends)
• PTO including sick days & holidays
• Ongoing training opportunities (in-house and manufacturer facilities across North America)
• Professional development support (training, certifications, industry knowledge)
• Supportive, close-knit team environment

Role Details

• Type: Full-Time, Permanent (in-office)
• Location: 302 13281 78th Ave, Surrey, BC
• Note: Office Relocation to Richmond, BC (V6W 1H6) mid-2026
• Hours: Monday–Friday, 8:00 AM – 4:00 PM
• **** Please note we are anticipating a relocation to Richmond, BC V6W 1H6 mid 2026***

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How to Apply

To be considered, please submit:

• Your resume
• A short video introduction (max 3 minutes) highlighting your relevant experience and interest in the role and industry

You can apply via Indeed or email us at careers@ravensupply.ca.

We use the video to better understand communication style and fit for a role that combines marketing, coordination, and ownership.

Applications without both of these requirements will not be considered.

Equal Opportunity

Raven Hydronic Supply is an equal opportunity employer. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

More Details

Job Types: Full-time, Permanent

Pay: $65,000.00-$80,000.00 per year

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Extended health care
• Mileage reimbursement
• On-site parking
• Paid time off
• Profit sharing
• Wellness program

Ability to commute/relocate:

• Surrey, BC V3W 5B9: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please note we are anticipating a relocation to Richmond, BC V6W 1H6 mid 2026

Education:

• Bachelor's Degree (preferred)

Experience:

• Digital marketing: 3 years (preferred)

Work Location: In person