Senior Operations Manager - Remote Health Services

• Lead the systems, assets and logistics that keep remote health services moving
• Competitive salary of circa $135k+ commensurate with experience + super + salary packaging + additional allowances
• Make a genuine operational impact across one of Australia’s most unique and geographically diverse health service environments

About Katherine West Health Board

Established in 1998, Katherine West Health Board is an Aboriginal Community Controlled Health Organisation that provides a range of clinical, preventative and public health services to clients in the Katherine West Region of the Northern Territory. With four major health care centres and a range of satellite centres, KWHB services an area over two times the size of Tasmania (162,000km²), helping to improve the health and wellbeing of some of the most remote communities in Australia.

At Katherine West Health Board, we take a holistic approach to health and wellbeing, delivering evidence-based programs that support not only physical health, but also spiritual, cultural, emotional and family wellbeing. Our people are our greatest strength, and we are committed to creating a safe, supportive and inclusive workplace where collaboration, learning and professional growth are encouraged.

A career with Katherine West is more than just a job, it is a meaningful and life-changing experience. Working in the remote western region of the Northern Territory offers the opportunity to challenge perspectives, deepen cultural understanding and make a genuine difference to community wellbeing.

We are strongly committed to the recruitment and retention of Aboriginal and Torres Strait Islander staff. Our services are strengthened by employees with cultural knowledge and strong connections to Country and community, and we actively support pathways for local community members to grow into leadership, management, health professional, outreach and support roles within our organisation.

For more information, please visit our website: www.kwhb.com.au

Step into a high-impact leadership role

Reporting to the Executive Manager Corporate Services, you will lead KWHB’s digital, asset, accommodation, travel, logistics and procurement functions, ensuring safe, reliable and efficient operations across the organisation.

More specifically, your responsibilities include but are not limited to:

• Leading the development and continuous improvement of systems, processes and frameworks across digital, assets and logistics
• Overseeing ICT services, digital infrastructure and vendor performance to ensure security, reliability and value for money
• Managing information systems and governance, including data, records, privacy and security
• Overseeing lifecycle management of fleet, infrastructure, ICT and operational assets
• Directing asset operations and capital works, including maintenance and infrastructure projects
• Leading housing and accommodation services to support workforce needs across the region
• Optimising travel and logistics to support safe and efficient remote operations
• Overseeing procurement and contract management across operational services
• Building team capability and driving a culture of accountability and continuous improvement
• Providing strategic advice on risk, service delivery and operational priorities

What you’ll bring to community

You will bring a range of operational management experience and ideally a tertiary qualification in ICT, Business or a related field. Experience working in a remote or complex operational environment will be essential.

Additionally, the following skills and background will be highly valued:

• ICT and information management experience, including governance, systems, cyber security and networking
• Strong asset and fleet management experience, including lifecycle planning
• Experience managing travel, accommodation and logistics in complex environments
• Project management experience, with the ability to lead change and improve systems
• Knowledge of relevant legislation, compliance, privacy and WHS requirements
• Experience managing contracts and external service providers
• Experience working with Aboriginal and Torres Strait Islander communities

You are a practical and grounded leader who brings structure to complexity. You communicate clearly, think methodically and take a proactive, solutions-focused approach to improving systems and supporting teams.

This is a high-impact role suited to someone who can balance strategy with hands-on delivery. You will thrive in an environment where safety, service delivery and continuous improvement are critical—and where your work directly supports teams operating in remote communities.

Why you’ll love working here

Compensation based on skills and experience is a competitive annual salary of circa $135k+ commensurate with experience + super, plus a host of excellent benefits including:

• Salary packaging options
• Vehicle allowance
• Rental subsidy
• Study and professional development support
• Relocation and repatriation assistance
• Flexible leave benefits
• The opportunity to travel across a stunning and culturally rich region
• Chance to shape systems and operations during a period of significant organisational growth
• Meaningful work that directly supports the safety, wellbeing and effectiveness of staff delivering health services to remote communities

If you are a values-driven operational leader ready to strengthen the systems that keep remote health services running, we encourage you to apply today.