AI Summary
Resolve user requests and incidents, maintain hardware and software inventory, and provide technical documentation. Proficiency in Windows, Linux, and Okta administration required. 100% remote work.
Key Highlights
Technical support specialist
Okta administration
Jira Service Management
Key Responsibilities
Resolve user requests and incidents
Maintain hardware and software inventory
Provide technical documentation
Technical Skills Required
Benefits & Perks
Competitive salary
100% remote work
Job Description
Requirements
- Bachelor's degree in Systems Engineering, Information Technology, Computer Science, or a related field.
- Minimum of 2–4 years of experience in hardware and software technical support.
- Knowledge of Windows and/or Linux system administration, Microsoft 365 support, and Active Directory account management.
- Demonstrated ability to troubleshoot hardware and software issues using Zoom, Slack, and remote desktop tools.
- Identity & Access (Okta): Proficiency in Okta administration, with primary tasks including password resets, troubleshooting Multi-Factor Authentication (MFA), and user lifecycle management.
- Proficiency in Jira Service Management (JSM); high ticket hygiene and SLA management are essential.
- Effective communication, customer service orientation, and ability to document technical procedures.
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- Resolve user requests and incidents via tickets, email, and phone, ensuring agreed-upon response times.
- Monitor and maintain hardware and software inventory, log changes, and manage licensing.
- Create and maintain technical documentation: user guides, support procedures, and incident logs.
- Participate in IT projects: software deployments, migrations, new site installations, and infrastructure upgrades.
- Provide basic user training on corporate tools and cybersecurity best practices.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Soft Skills: Strong self-starter with excellent written communication skills. Must be able to work in real-time to ensure no knowledge loss during this temporary assignment.
- Reliability: Must have a stable, high-speed home internet connection and a secure workspace.
- Competitive salary
- 100% remote work
- Collaborative and stable work environment.
Similar Jobs
Explore other opportunities that match your interests
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
maryruth's
Mexico
Visa Sponsorship
Relocation
Remote
Job Type
Contract
Experience Level
Associate
SupportYourApp
Mexico
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
Scalepex
Mexico