AI Summary
Technical Support Engineer needed to provide proactive and technical support to B2B clients. The role involves setting up and configuring complex B2B products, troubleshooting technical issues, and managing client relationships. The ideal candidate has technical expertise, customer-facing skills, and experience with complex B2B systems.
Key Highlights
Technical Support Engineer
B2B product setup and configuration
Client relationship management
Key Responsibilities
Set up and configure complex B2B product with advanced functional logic
Conduct demo calls to understand client business needs
Troubleshoot technical issues, including API requests, data flows, and integrations
Technical Skills Required
Benefits & Perks
Fixed schedule
Fully remote work opportunity
Inclusive and international environment
Compensation in USD
Nice to Have
Python
Postman
SQL
Zendesk
Monday
HubSpot
SaaS
Cybersecurity
Data-driven products
Job Description
We are looking for a proactive and tech-savvy Technical Support Engineer to support our B2B clients and ensure they get the most value from our complex product ecosystem. In this role, you will combine technical expertise with customer-facing skills — from product setup and troubleshooting to long-term relationship management. The ideal candidate enjoys solving complex problems, working with APIs and data, and guiding clients through every stage of their journey.
Excited? Let's see what it takes 💛
What you will do:
- Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
- Conduct demo calls to understand client business needs and deliver compelling product presentations;
- Develop and lead client training sessions to ensure strong adoption and effective product usage;
- Troubleshoot technical issues, including API requests, data flows, and integrations;
- Act as a trusted advisor by proactively managing the client journey and ensuring long-term success;
- Manage a portfolio of accounts, focusing on retention and identifying growth opportunities;
- Collaborate with product and engineering teams to resolve complex technical challenges;
- Build strong, long-lasting relationships with customers through clear and proactive communication
- 1-2+ years of experience in Technical Support, Customer Success, Implementation, or Account Management;
- Hands-on experience with complex B2B systems (ERP/CRM/SaaS like Odoo, SAP, Microsoft Dynamics, or similar);
- Strong technical mindset with the ability to understand systems, APIs, and data flows;
- Experience working with APIs, JSON, HTTP requests, or debugging tools is a strong advantage;
- Excellent communication and presentation skills;
- Customer-oriented, responsible, and solution-driven attitude;
- Fluent English (both written and spoken)
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- Tech-savvy & analytical — you enjoy solving technical challenges and understanding how systems work;
- API & data enthusiast — familiarity with APIs, JSON, HTTP, and debugging is a plus Customer-first mindset — you can clearly explain technical concepts to non-technical users;
- Strong communicator — confident, clear, and empathetic in interactions;
- Self-driven & adaptable — proactive, flexible, and comfortable in a fast-changing environment;
- Availability to work Monday-Friday with flexibility to support customer business hours when needed
As a Technical Support Engineer, you'll play a key role in ensuring customers successfully use our product and APIs:
- Become a product expert and deeply understand our technology;
- Diagnose and resolve technical issues efficiently;
- Support and guide customers with best practices and clear documentation;
- Collaborate cross-functionally to improve product and customer experience;
- Identify recurring issues and contribute to continuous improvement;
- Build trust-based, long-term customer relationships
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Experience with Python, Postman, or SQL;
- Experience with tools like Zendesk, Monday, HubSpot;
- Background in SaaS, cybersecurity, or data-driven products;
- Previous experience in technical support or customer-facing roles
- Fixed schedule: Monday-Friday, 10:00-18:00 (GMT+3);
- Fully remote work opportunity;
- Inclusive and international environment;
- Compensation in USD;
- Supportive management focused on your growth and long-term collaboration
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