Cloud Support Engineer

Support Engineer (Cloud / Full Stack Support) – US Hours

We’re hiring a Support Engineer to join our growing support team, focused on maintaining uptime and resolving technical issues across cloud-based environments.

This is a hands-on, reactive support role supporting production systems across the full stack (infrastructure through to application level), working primarily with modern web technologies in public cloud environments.

Key Responsibilities

• Provide reactive technical support for live production systems
• Troubleshoot and resolve incidents to restore service as quickly as possible
• Follow and execute runbooks for known issues
• Support across the full stack (infrastructure, networking, and application layers)
• Collaborate with internal teams to escalate and resolve complex issues

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• Contribute to ongoing service stability and operational improvements

Tech Environment

• Public cloud (primarily AWS and/or GCP)
• Modern web-based applications
• Production support / live environments

Requirements

• Experience in a technical support / support engineering / infrastructure role

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• Strong understanding of:
• Cloud infrastructure (AWS, GCP or similar)
• Networking fundamentals
• How applications work (without needing to code)
• Ability to troubleshoot across multiple layers of a system
• Comfortable working in a reactive, incident-driven environment
• Strong problem-solving and communication skills

Additional Info

• Fully remote role
• Working as part of a dedicated support team
• Coverage focused on US business hours