Network Specialist/Engineer

NOTE: Your application via LinkedIn will result in your profile and application being logged on the Crayon hiring platform. You can also view the job HERE.

Location: This role is based in Cape Town and will require relocation.

How you'll role

As a Network Specialist/Engineer at this ISP, you'll keep the company's network in top shape, configuring routers and switches, providing expert support, handling technical escalations, documenting setups, and training teammates. You'll collaborate on projects, optimise performance, and ensure security. Driven, accountable, challenge-loving, flexible, collaborative, and always learning, you'll excel in enhancing network operations - because you're the missing link!

What you'll do

• Network management: configure and maintain routers, switches, VoIP equipment, and other network devices to ensure optimal performance and reliability of services
• Technical support: provide expert-level support to both internal teams and external customers, helping to resolve complex network issues quickly and efficiently
• Handling technical escalations: serve as a key point of contact for high-level technical escalations. Analyse and resolve complex problems that are escalated by team members, ensuring minimal disruption to business operations
• Documentation: create and maintain detailed documentation for network architectures, configurations, and operational procedures to ensure consistency and knowledge sharing across the team
• Training and development: assist in the training and development of other staff members
• Conduct training sessions on network technologies and best practices to enhance team competence and performance

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• Collaboration and project management: work closely with other technical teams on deployment and optimisation projects. Ensure effective communication and coordination of efforts across departments to meet business objectives
• Monitoring and optimisation: monitor network performance and execute strategic solutions to improve reliability, speed, and overall service quality

What you'll need

• Minimum of Grade 12 complemented by technical certifications such as MTCRE (MikroTik Certified Routing Engineer), CCNP (Cisco Certified Network Professional), or CompTIA Network+
• At least 3 years of experience in the ISP/Telecom industry
• Routing and protocols: proficient in configuring and troubleshooting advanced routing protocols including BGP (Border Gateway Protocol). Experience with OSPF and MPLS is also advantageous
• Network interconnects and peering: skilled in managing network interconnects and establishing peering relationships. Knowledgeable about the technical, administrative, and legal aspects of peering agreements
• Compliance and security: ensure compliance with industry standards and maintain high standards of network security to protect company data and privacy
• Switching: strong understanding of advanced switching concepts and technologies, including VLANs, STP, and LACP
• VoIP configurations: experienced in setting up and maintaining VoIP systems, understanding SIP protocols, and ensuring QoS for voice traffic
• Network troubleshooting: expertise in diagnosing network issues using advanced tools and techniques. Ability to quickly identify and resolve problems affecting network performance and stability
• Network documentation: able to create detailed network diagrams and documentation that accurately reflect the current and future state of the network infrastructure
• Monitoring tools: familiar with network monitoring software and able to configure and interpret outputs from tools such as LibreNMS, IRIS, Uptime Kuma or Wireshark

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• Security practices: knowledge of network security protocols and devices, including firewalls, VPNs, and intrusion detection systems (IDS)

Personal attributes:

• Driven to succeed: you are a self-motivated individual who is passionate about their career and driven to exceed expectations. You should have
• a proactive approach to work, constantly seeking ways to improve both your own performance and the performance of the network systems you manage
• Ownership and accountability: you demonstrate a strong sense of ownership over your tasks and responsibilities. This includes being accountable for the outcomes of your actions, solving problems effectively, and taking initiative to ensure that all aspects of the network are functioning optimally
• Enjoyment of challenges: the ideal candidate will thrive in challenging situations and view complex problems as opportunities for innovation. You should be comfortable navigating ambiguity and capable of making sound decisions under pressure
• Dynamic and flexible: you are someone who is dynamic and flexible. This includes being adaptable to changing technologies, work schedules, and job duties. You should be comfortable working both in the field and in the office, willing to step out of traditional roles to meet the needs of the business
• Collaborative spirit: while taking ownership is key, equally important is the ability to work collaboratively. You should be adept at communicating with different departments, sharing your knowledge with team members, and working collectively to meet company goals
• Continuous learner: in a field as rapidly evolving as network technology, a commitment to ongoing professional development is crucial. You are are an enthusiastic learner, keeping abreast of industry trends and continuously seeking new certifications and training opportunities

NOTE: Your application via LinkedIn will result in your profile and application being logged on the Crayon hiring platform. You can also view the job HERE.