IT Support Officer role involves providing end-user support, managing IT support tickets, and administering Microsoft 365. The ideal candidate will have experience in IT support or service desk roles and be confident with Microsoft 365 administration. This is a hands-on, varied role that requires strong problem-solving skills and a customer-first approach.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
IT Support Technician
Remote | Full Time | £30,000 per annum + Exceptional Benefits
At PiXL, great systems enable great impact. Every day, thousands of school leaders across the UK rely on PiXL’s networks, insight and professional development to improve life chances for young people.
Behind that mission is a growing, evolving organisation — and we’re looking for someone who can help keep our IT operations running smoothly and effectively.
If you enjoy solving problems, supporting people, and improving how systems work, this could be the role for you.
The Opportunity
As IT Support Officer, you’ll play a key role in the day-to-day running of IT across PiXL.
You’ll be the go-to person for support, ensuring systems, devices and users are well supported — while also helping improve how IT is delivered across the organisation.
This is a hands-on, varied role where you’ll work closely with both the IT & Cyber Security Manager and Business Applications Manager, enabling them to focus on strategic priorities while you take ownership of operational delivery.
What You’ll Be Doing
- Manage and prioritise IT support tickets (HaloITSM)
- Provide end-user support across Windows, macOS and mobile devices
- Administer Microsoft 365 (Teams, SharePoint, OneDrive, Entra ID)
- Support device management via Intune
- Manage onboarding/offboarding (accounts, devices, access)
- Troubleshoot authentication issues (login, MFA, access)
- Support Dynamics 365 CRM users
- Liaise with MSPs and third-party providers
- Support cyber security best practices and data protection processes
- Handle IT-related licensing, subscriptions and invoices
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What We’re Looking For
You might be a great fit if you:
- Have experience in an IT support or service desk role
- Are confident with Microsoft 365 administration
- Can troubleshoot across Windows (macOS exposure a bonus)
- Are organised and able to manage a ticket queue independently
- Communicate clearly and take a customer-first approach
- Are proactive, practical and solutions-focused
Bonus experience:
- Dynamics 365 or similar systems
- Microsoft Intune / device management
- Basic cyber security awareness (MFA, access control)
- GDPR / data protection knowledge
- Working with MSPs or external providers
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The Kind of Person Who Thrives Here
We’re looking for someone who is:
- Approachable and genuinely enjoys helping others
- Calm, organised and able to prioritise effectively
- Practical and hands-on in solving problems
- A clear communicator across teams
- Proactive and always looking to improve how things work
Why Join PiXL?
- Competitive salary
- Fully remote, flexible working
- 13% employer pension contribution
- Medical health plan
- 28 days holiday + bank holidays
Most importantly, you’ll be supporting a mission that helps improve outcomes for young people — working alongside thousands of schools across the UK.
If you’re looking for a role where you can make a real impact through great IT support, we’d love to hear from you.
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